At a Glance
- Tasks: Support clients and travel agents with flight administration and exceptional customer service.
- Company: Join APT Travel Group, a leader in luxury travel experiences.
- Benefits: Enjoy flexible working, generous leave, learning allowances, and travel discounts.
- Other info: Hybrid work model with opportunities for career growth and community involvement.
- Why this job: Be part of a dynamic team creating unforgettable travel experiences.
- Qualifications: 1 year of travel industry experience and strong customer service skills.
The predicted salary is between 30000 - 42000 £ per year.
We are the leader in creating new ways to experience every corner of the globe with an ever-growing range of cruising and touring styles. Join us and help create unforgettable experiences for our customers while being supported to develop and grow your career. With a flex work culture and great benefits, APT Travel Group will tick all your boxes.
As a Flight Administration & Customer Service Consultant, you will support both our Direct Clients and Travel Agent Partners with professionalism and a friendly approach at all times. This role is primarily back-office focused, where you will share our passion for luxury travel and river cruising. You will assist in managing flight-related administration, ensuring accuracy and efficiency, while delivering exceptional customer service.
Flexibility and multi-tasking are key, as you will handle various operational tasks with a high level of attention to detail. You will also work towards service targets aligned with our business objectives and values. This role has a hybrid working arrangement with 2 days per week in our London office and 3 days working remotely from home.
Key Responsibilities
- Review and maintain flight bookings made by our Reservations Team through our website and Air Consolidator partners, ensuring accuracy and compliance with company standards.
- Action schedule changes promptly in the best interest of clients and business requirements.
- Respond to Customer Service & Sales email requests within expected timeframes, updating flight bookings as required.
- Support the Flight Desk Team and Customer Service & Communication team during crisis calls.
- Confidently use Microsoft programs, especially Excel, for day-to-day workload, tasks, and data entry.
- Share knowledge and collaborate with team members to improve processes and outcomes.
- Maximise every opportunity to enhance customer experience and support revenue growth.
- Deliver exceptional service to discerning customers who book high-value trips.
About You
To be successful in this role you will have:
- Minimum of 1 year travel industry experience.
- Strong Airline knowledge.
- Exceptional customer service skills.
- Excellent written and oral communication competency.
- High attention to detail and accuracy.
- Ability to work under pressure and adapt to changing priorities.
- Confident with Microsoft programs.
- Travel & Tourism Certification ideal but not compulsory.
What We Offer
- Flexible workplace culture with hybrid working model.
- 4 weeks of annual leave plus bank holidays and a bonus week.
- Learning Allowance, access funds to use towards your learning and development.
- Experience our premium products through familiarisation trips.
- Opportunity to Work From Anywhere for up to 20 days per year.
- Opportunities for giving back through our One Tomorrow Foundation and volunteer leave.
- Paid Parental Leave.
- Employee Assistant Program.
- Family and Friends travel discounts.
- Highly engaged team and great company culture.
Our Values
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders.
- Better together - We are better when we connect and collaborate, valuing all opinions.
- For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits.
- Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all.
How to Apply
If this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience. APT Travel Group is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members. We welcome applicants from all backgrounds and experiences and believe that a variety of perspectives makes our team stronger.
Flight Administration & Customer Service Consultant in London employer: APT Travel Group
APT Travel Group is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the travel industry. With a strong focus on employee growth, you will have access to leadership development opportunities and the chance to make a significant impact through strategic partnerships across the UK and Irish markets. Enjoy competitive benefits including a monthly car allowance, a robust bonus scheme, and generous annual leave, all while being part of a passionate team dedicated to driving retail sales growth.
StudySmarter Expert Advice🤫
We think this is how you could land Flight Administration & Customer Service Consultant in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like APT Travel Group who are looking for fresh talent for roles like Flight Administration & Customer Service Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like APT Travel Group and give you a leg up for your Flight Administration & Customer Service Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Flight Administration & Customer Service Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Flight Administration & Customer Service Consultant in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Flight Administration & Customer Service Consultant role at APT Travel Group.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Flight Administration & Customer Service Consultant position at APT Travel Group.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of APT Travel Group.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to APT Travel Group's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Flight Administration & Customer Service Consultant.
How to prepare for a job interview at APT Travel Group
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at APT Travel Group.
