Lift Services Manager in Maidstone

Location: Medway

Salary: £65,000

Benefits: Company Car/ Car Allowance, 25 days annual leave + Birthday off

Due to growth, my client are looking for a Lift Services Manager to join their team based in Medway. This is an exciting opportunity for someone with a solid history in Lift Engineering and Management to join a growing organisation.

The Role

• Operational Leadership
• Lead the Service Department and ensure effective day-to-day operation and resourcing.
• Manage all service contracts and repair activities (planning, allocation, close-out).
• Own the out-of-hours/night-call rota; publish monthly and whenever changes occur.
• Maintain the Lift Shutdown/Out-of-Service board and ensure statuses are current.
• Customer & Stakeholder Communication
• Primary point of contact for clients; provide timely updates on out-of-service lifts and progress.
• Escalate technical, safety, or commercial risks to the appropriate managers.
• Handle and resolve service/repair complaints; ensure root cause and corrective actions are communicated.
• Financial & Commercial Control
• Liaise with and oversee agreed interfaces with the Finance Department and finance procedures.
• Prepare and process small-works/service quotations; raise POs; control materials and stock purchases.
• Track job costings and margins; review quote conversion and approve invoices within delegated authority.
• People, Safety & Assets
• Deliver toolbox talks; carry out site audits and van inspections with engineers.
• Ensure company stores are organised, labelled and stock-checked; verify that safety-critical parts are recorded in the repairs safety log and are serviceable.
• Ensure compliance with applicable regulations and standards (LOLER, PUWER, EAWR, BS/EN 81, company H&S procedures).
• Quality & ISO Management
• Review engineers' service and repair reports for accuracy, quality and close-out evidence.
• Inspect service and repair works for quality control; raise NCR/CAPA where needed.
• Maintain controlled documents, forms and logs; support internal audits and management reviews.
• Maintain training/competence records and the qualifications matrix.
• Reporting & KPIs
• Issue weekly and monthly KPI updates and client-specific KPI packs.
• Monthly: reconcile and issue spreadsheets for services, callouts and KPIs for LSEC, Alliance, WeWork and other bulk contracts.
• Monitor at minimum: PPM completion %, first-time-fix %, MTTR/restore time, callback rate, contract profitability, stock accuracy, near-misses/accidents, LOLER TE schedule adherence, night-call performance.