Lift Service Manager

The Lift & Escalator Services Supervisor will be working within the Lift and Escalator Department assisting the Lift & Escalator Services Manager to ensure that the Landlord's lifts and escalators are fully maintained and operating at the highest standards. The Lift & Escalator Services Supervisor will be making certain that there is the minimum loss of services/amenities to tenants, residents and members of the visiting public. Co-ordinating maintenance and call-out works closing documentation is reviewed and recorded.

Main Responsibilities

• To report to the Lift and Escalator Services Manager all incidents involving lifts and escalators, recording these on SharePoint.
• Communicate with all interested parties (Building Team/Security) on developments following unit breakdowns and repairs until such time that the unit is returned to normal service, recording the detail on SharePoint.
• To assist the Lift and Escalator Services Manager in the uploading of Emergency Defect items raised on any unit onto the Asset Register via SharePoint, close-out of each item following completion of works within the issued timescale.
• Ensure visibility of defect reports is available to senior management and the associated building management team.
• To assist the Lift and Escalator Services Manager in the accurate administration of, distributing and monitoring the LOLER reporting procedure against all L&E assets.
• Ensure timely close out of all and any defects raised and follow-up with contractors in accordance with L&E guidelines.
• To review all submitted contractor Risk & Method Statements, providing support through the permit application approval process.
• Perform regular quality inspections and audits on all lifts on the Estate.
• Keeping up to date all lift and escalator unit registers and ensuring that they are meeting business demands and compliance.
• Feedback condition reports to contractors as part of the monthly reviews.
• To assist the Lift and Escalator Services Manager to ensure that all Landlord's lifts and escalators on the Estate are maintained as expected on a regular basis and that they are operating efficiently and effectively.
• Supervise contractors ensuring adherence to contractual specifications in regard to the respective Service Agreements.
• To ensure that all appointed contractors conduct themselves in a professional manner, exceeding customer service expectations at all times whilst working on the Estate.
• Monitoring timescales of units being returned to normal service following call-outs and minor repairs.
• To keep the Lift and Escalator Services Manager informed at all times of any shut-downs or testing of lifts or escalators.
• Managing the relevant contractors so that tenants and members of the public experience minimum disruption.
• To register call-outs with the relevant lift or escalator contractor to rectify faults in accordance with the Company's administrative procedures.
• Liaising with the attending engineers and monitoring these works and return of the lift/escalator to normal service.
• To ensure that all necessary Contractor issued works documentation is recorded within the calendar month of the tasks being carried out.
• Uploading of Contractor Worksheet data on to SharePoint.
• To assist the Lift and Escalator Services Manager to produce and provide analysis of monthly and year-to-date performance reports.
• Producing feedback to contractors at monthly meetings, plus presentation to Building Managers/Directors/Managing Directors.
• Ensure Elevator Management System (EMS) reports are of the specified detail and then communicated to the relevant Building Managers during monthly reviews.
• When necessary, support the Lift and Escalator Services Manager in organising major repairs/refurbishments carried out on the Estate's assets.
• Support the monitoring of any works being carried out within the contractors published safety standards and to the expected requirements.
• CDM requirements and Contractor Short Form Trade Contract should be fulfilled where necessary.
• To assist the Lift and Escalator Services Manager in attending to any emergency breakdowns and in releasing entrapped passengers.
• Guide/manage where required the static site-based lift and escalator engineering teams to maximise their efficiency and reduce asset downtime.
• Experienced in at least one of following disciplines: installation, modernisation or large repairs to lifts and/or escalators.
• The incumbent must be computer literate and proficient in Microsoft Word, Microsoft Excel, Windows 2010 and Microsoft Outlook.
• Displays good organisational and time management skills.
• The incumbent must have an appreciation of the importance of customer service.