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- Tasks: Coordinate lift services, manage schedules, and liaise with clients and engineers daily.
- Company: Join a leading company in the lift industry based in Chatham.
- Benefits: Permanent role with Monday to Friday hours and a supportive team environment.
- Other info: Opportunity for growth in a dynamic and fast-paced environment.
- Why this job: Be the key link between clients and engineers, ensuring smooth operations.
- Qualifications: Experience in service coordination and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Chatham
Hours of Work: Monday to Friday 8am - 5pm
My clients currently seeking a Service Co-Ordinator with experience in the Lift Industry to join their team for a permanent role in Chatham.
Operational Responsibilities
- Book all services in Autovu (AV); co-ordinate with clients and engineers for site visits.
- Ensure engineers check the autodialler on each service and record the number in Autovu and in the spreadsheet on the drive.
- Log and allocate callouts daily.
- Update Lifts OOS board.
- Set up new contracts in AV: assign to a route, book the first visit, send the engineer a pack, and pass the new contract pack to Finance once added.
- Check service due dates and proactively book visits.
- Confirm with engineers if a site log card is required and include the correct pack.
- Oversee the Shutdown Board for service-related status updates.
- Organise any client standbys as required.
Client, Engineer Subcontractor Communication
- Daily 8:00 a.m. welfare check on all engineers.
- Liaise with clients day-to-day on service scheduling, updates, and outcomes.
- For subcontractors: obtain prices, issue PO numbers, and later verify invoices for authorisation when Finance sends them through.
- Send completed service sheets to clients upon job completion and for the Key clients update their KPI spreadsheet.
Finance Administration
- Weekly invoicing for Services and Callouts: print the sheet, add details and amounts, then pass to Finance to invoice.
- Record internal cost and client charge.
- Check sheets and add costs to invoice following callouts.
- Type up the night-call rota and email to all each month (and whenever changed).
- Ensure phones are switched to the night-call manager at day-end, and back to office the next morning (and handed over daily).
Service Co-Ordinator in Kent employer: APT Talent Solutions Ltd
Contact Detail:
APT Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinator in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the lift industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills with a mate or in front of the mirror. Focus on how your experience aligns with the operational responsibilities listed in the job description. Confidence is key!
✨Tip Number 3
Be proactive! If you see a company you like, don’t wait for them to post a job. Reach out directly and express your interest in working as a Service Co-Ordinator. Show them you’re keen!
✨Tip Number 4
Apply through our website for a smoother process. We make it easy for you to showcase your skills and experience, so don’t miss out on that opportunity!
We think you need these skills to ace Service Co-Ordinator in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Co-Ordinator role. Highlight your experience in the Lift Industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your communication skills and experience with scheduling and client interactions, as these are key for us.
Showcase Your Organisational Skills: As a Service Co-Ordinator, organisation is crucial. In your application, give examples of how you've successfully managed multiple tasks or projects. We love seeing candidates who can juggle responsibilities like pros!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at APT Talent Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the lift industry and the specific responsibilities of a Service Co-Ordinator. Familiarise yourself with terms like Autovu, service scheduling, and invoicing processes. This will show that you're not just interested in the role but also understand the technical aspects involved.
✨Showcase Your Communication Skills
As a Service Co-Ordinator, you'll be liaising with clients, engineers, and subcontractors daily. Prepare examples of how you've effectively communicated in past roles. Think about times when you resolved issues or improved processes through clear communication.
✨Be Proactive
Demonstrate your proactive approach by discussing how you would handle scheduling and booking services in advance. You might want to share any experiences where you anticipated problems and took steps to prevent them. This will highlight your ability to stay organised and ahead of the game.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the company's future projects, or how success is measured in the role. It shows you're genuinely interested and engaged, which can set you apart from other candidates.