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For Companies At a Glance
- Tasks: Provide top-notch helpdesk support and manage systems for users in a dynamic environment.
- Company: Join a vibrant team based in Covent Garden, dedicated to excellent IT support.
- Benefits: Enjoy flexible working, private medical cover, gym membership, and generous holiday allowance.
- Why this job: Be part of a supportive culture that values your input and offers growth opportunities.
- Qualifications: Experience with Windows 10/11, Office 365, and strong troubleshooting skills are essential.
- Other info: Professional certifications and Apple OS experience are a plus!
The predicted salary is between 36000 - 60000 £ per year.
My client are looking for a Desktop and Systems Support Analyst to join their support team for a role based in Covent Garden.
Key Responsibilities
- Helpdesk Support
- Provide excellent customer service to all users of the Helpdesk
- Log and resolve calls coming into the helpdesk
- Liaise with end users regarding their requirements
- Work to deadlines and prioritise workload effectively
- Be proactive and professional in approach
- Liaise with third party companies to support users
- Systems Support
- Ensure prompt assessment, triage, and resolution of issues
- Assign requests to relevant teams as required
- Work with the ICT Development Team to review bugs, agree solutions, and test accordingly
- Work with internal teams to ensure ongoing effective support across the organisation
- Azure AD Management
- Administer user accounts, groups, and permissions in Azure Active Directory
- Implement and maintain security policies and conditional access rules
- Manage authentication methods and multi-factor authentication configuration
- Monitor and troubleshoot Azure AD synchronization issues
- Coordinate on identity and access management best practices
- Maintain documentation of Azure AD configuration and processes
- Windows Server Administration
- Assist in the support and maintenance of Windows Server infrastructure
- Monitor server health, performance, and availability
- Implement server patching and updates according to maintenance schedules
- Troubleshoot server-related issues and implement resolutions
- Assist with server backup and recovery procedures
- Document server configurations and maintenance procedures
- End User Computing
- Support desktop, laptop, and mobile device configurations
- Manage software deployment and updates to end-user devices
- Troubleshoot hardware and software issues on end-user devices
- Configure and maintain end-user productivity applications
- Support remote work technology solutions
- Assist with device lifecycle management including procurement and disposal
- Provide technical guidance to users on computing best practices
- Manage and support Microsoft 365 environment, including Exchange Online, Outlook configurations, and other M365 applications
- Administration
- Provide general & administrative support across the ICT Team
- Help create and maintain departmental procedures and documentation
- Assist in the preparation work for internally held events
Skills and experience
- Must have extensive experience in a Windows 10/11 professional environment as well as Office 365
- Office 365 Admin, Sharepoint, Intune, Teams and Office 365 applications
- Ability to troubleshoot end-user desktop hardware and software issues
- Possess good technical ability and be able to perform a broad range of technical support tasks
- Good masonic knowledge, ideally secretarial knowledge/skills
- Basic network troubleshooting
- Build and configure Windows 11 desktop PCs/laptops using InTune
- Install and configure desktop applications as per individual user requirements
- Any Apple OS support experience will be a major plus for this role
- 3-4 years desktop support experience in a domain environment
- Any professional certification will be a huge plus
- Excellent telephone manner
- Good verbal and written communication skills
Hours of work
Full time – 5 days per week (35 hours) based at Site
Salary and Benefits
Competitive salary (subject to experience) plus the following benefits package:
- BUPA private medical cover
- Pension (3.5% employee & 9% employer contributions – increasing to 12%)
- Free Life Assurance
- Holiday (25 days increasing to 30 days)
- Interest free season ticket loan
- Gym membership (subsidised)
- Employee Assistance Programme
- Flexible working
Contact Detail:
APT TALENT SOLUTIONS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop and Systems Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure Active Directory and Windows Server. Having hands-on experience or even personal projects that showcase your skills with these systems can set you apart from other candidates.
✨Tip Number 2
Demonstrate your customer service skills during any interactions with us. Since the role involves providing helpdesk support, showing that you can communicate effectively and handle user queries with professionalism will be crucial.
✨Tip Number 3
Network with current employees or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which you can leverage during interviews.
✨Tip Number 4
Prepare for technical questions related to troubleshooting and system administration. Practising common scenarios you might face in the role can help you articulate your thought process and problem-solving skills effectively during the interview.
We think you need these skills to ace Desktop and Systems Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Windows 10/11 environments and Office 365. Include specific examples of troubleshooting desktop hardware and software issues, as well as any relevant certifications.
Craft a Strong Cover Letter: In your cover letter, emphasise your customer service skills and your ability to work under pressure. Mention your experience with Azure AD management and Windows Server administration, as these are key responsibilities for the role.
Showcase Relevant Experience: When detailing your work history, focus on your 3-4 years of desktop support experience in a domain environment. Highlight any experience with Apple OS support, as this will be seen as a major plus.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support analyst role.
How to prepare for a job interview at APT TALENT SOLUTIONS LTD
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 10/11 and Office 365 during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your technical ability.
✨Demonstrate Excellent Customer Service
Since the role involves providing helpdesk support, it's crucial to convey your customer service skills. Share examples of how you've effectively communicated with users and resolved their issues, showcasing your proactive and professional approach.
✨Familiarise Yourself with Azure AD
Given the importance of Azure Active Directory management in this role, brush up on your knowledge of user accounts, groups, and permissions. Be ready to discuss any relevant experience you have with security policies and multi-factor authentication.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to explain how you would handle specific technical issues or user requests, particularly related to desktop support and server administration.
