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- Tasks: Coordinate services, manage schedules, and communicate with clients and engineers daily.
- Company: Join a leading company in the Lift Industry with a supportive team.
- Benefits: Stable hours, competitive pay, and opportunities for career advancement.
- Other info: Enjoy a dynamic work environment with a focus on teamwork.
- Why this job: Be the vital link between clients and engineers, ensuring smooth operations.
- Qualifications: Experience in service coordination and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Chatham
Hours of Work: Monday to Friday 8am - 5pm
My clients currently seeking a Service Co-Ordinator with experience in the Lift Industry to join their team for a permanent role in Chatham.
Operational Responsibilities- Book all services in Autovu (AV); co-ordinate with clients and engineers for site visits.
- Ensure engineers check the autodialler on each service and record the number in Autovu and in the spreadsheet on the drive.
- Log and allocate callouts daily.
- Update Lifts OOS board.
- Set up new contracts in AV: assign to a route, book the first visit, send the engineer a pack, and pass the new contract pack to Finance once added.
- Check service due dates and proactively book visits.
- Confirm with engineers if a site log card is required and include the correct pack.
- Oversee the Shutdown Board for service-related status updates.
- Organise any client standbys as required.
- Daily 8:00 a.m. welfare check on all engineers.
- Liaise with clients day-to-day on service scheduling, updates, and outcomes.
- For subcontractors: obtain prices, issue PO numbers, and later verify invoices for authorisation when Finance sends them through.
- Send completed service sheets to clients upon job completion and for the Key clients update their KPI spreadsheet.
- Weekly invoicing for Services and Callouts: print the sheet, add details and amounts, then pass to Finance to invoice.
- Record internal cost and client charge.
- Check sheets and add costs to invoice following callouts.
- Type up the night-call rota and email to all each month (and whenever changed).
- Ensure phones are switched to the night-call manager at day-end, and back to office the next morning (and handed over daily).
Service Co-Ordinator in Chatham employer: APT TALENT SOLUTIONS LTD
Contact Detail:
APT TALENT SOLUTIONS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinator in Chatham
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift industry and let them know you're on the hunt for a Service Co-Ordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of Autovu and service coordination. We recommend practising common interview questions related to client communication and operational responsibilities so you can showcase your skills confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply directly through our website! We’ve got loads of opportunities waiting for you, and applying online makes it easier for us to connect with you about your application. Plus, it shows you’re proactive and keen!
We think you need these skills to ace Service Co-Ordinator in Chatham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Co-Ordinator role. Highlight your experience in the Lift Industry and any relevant operational responsibilities you've handled. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of your past work that relate to the job description, and don’t forget to show your enthusiasm for the role.
Be Clear and Concise: When filling out your application, keep it clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload all your documents in one go. Plus, it helps us keep everything organised!
How to prepare for a job interview at APT TALENT SOLUTIONS LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of the lift industry and the specific responsibilities of a Service Co-Ordinator. Familiarise yourself with terms like Autovu, service scheduling, and invoicing processes. This will show that you're not just interested in the role but also understand the technical aspects involved.
✨Showcase Your Communication Skills
As a Service Co-Ordinator, you'll be liaising with clients, engineers, and subcontractors daily. Prepare examples of how you've effectively communicated in past roles. Think about times when you resolved conflicts or ensured smooth operations through clear communication.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple tasks, from booking services to managing callouts. Bring examples of how you've successfully managed your time and prioritised tasks in previous jobs. You might even want to mention any tools or systems you used to stay organised.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in the lift industry, or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.