GTM Operations Manager

About Apron

Apron is focused on helping more small and medium businesses succeed. The biggest threat to small business is cash flow, often stemming from a gap between the demand payments put on owners and the aptitude to make the payments effectively. We are closing the gap by digitising and simplifying the payments process: capturing invoices, issuing expense cards, paying and getting paid, all in one place. We have grown fast over the past few years, expanding our team to circa 100 individuals across the UK, Germany, Spain and more. We are backed by Index Ventures, Bessemer Venture Partners, Zinal Grow and Tony Fadell and we’ve raised $50m.

About the role

We are looking for the engine that will drive efficiency and quality across our Sales, CS, and Growth teams. This is a critical role for Apron’s success and our ability to scale out our go-to-market motions which has been extremely successful at the current scale. You will be a strong Individual Contributor with a technical edge. You aren't just managing processes; you are architecting the infrastructure that allows our revenue teams to fly. You will manage the full stack—pipeline, tools, and processes—ensuring that our Sales, CS, BDR, and Growth teams are set up for success. You will sit at the intersection of commerce and technology, collaborating heavily with Engineering, Data, Marketing, and Sales.

What you’ll be doing

• Experience – You have a strong background in Growth Ops, RevOps, GTM Ops, or Sales Operations, ideally in a high-growth tech environment. You have technical proficiency with CRMs, data warehousing concepts, and project management.
• The Engine Room – You will manage and optimize all pipeline, tools, and processes for the go-to-market teams. You are responsible for the health and efficiency of the systems that drive our revenue.
• Tooling Architecture – You will own the GTM tech stack. This requires great technical skills to work with our CRM, Data Warehouse, Intercom, and AI tools. You will ensure these tools talk to each other and provide a single source of truth.
• Cross-Functional Bridge – You will act as the translator and connector between the commercial teams (Sales/CS) and the technical teams (Engineering/Data/Product). You will lead projects that require input from all sides to solve complex scaling problems.
• Data-Driven Scale – You will work with the Data team to ensure we aren't flying blind. You will help visualize performance, identify bottlenecks in the funnel, and implement data-backed solutions to fix them.
• Process Design – You will design workflows that are scalable. You’ll be looking for ways to use AI and automation to reduce manual toil for the sales and support teams, allowing them to focus on the customer.

Desired traits

• You’re an Architect and a Mechanic – You can see the big picture of how data flows through a company, but you’re also ready to pop the hood and fix a broken integration in the CRM or configure a new AI tool.
• You are a Translator – You can explain complex data constraints to a salesperson, and you can explain urgent commercial needs to an engineer. You thrive in the middle of these conversations.
• You love Efficiency – You hate wasted time. If you see a manual process that happens more than twice, your instinct is to automate it or build a better process.

What we offer

• Highly competitive salary
• Stock options
• Pension plan
• Health insurance with AXA (including Optical and Dental cover)
• Life Assurance with MetLife
• Enhanced parental leave
• Weekly Deliveroo allowance
• 29 days of holidays (on top of Bank holidays)
• Flexible working hours
• Cycle to Work scheme
• Electric vehicle scheme

Additional information

To keep a high level of innovation, collaboration and meaningful human connection, we work in a hybrid setting (3 days a week) in either our London or Newcastle offices.