Field Service Engineer

As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it.

Values:

• Entrepreneurship
• Courage
• Respect
• Friendliness

Job Summary:

The Field Service Engineer performs on-site interventions and ensures the repair and maintenance of equipment and installations.

Key Responsibilities:

• Perform routine or complex diagnostics in collaboration with technical support.
• Establish lists of parts necessary for the work.
• Prepare interventions (parts, consumables, tools, etc.).
• Recommend solutions for restoration to clients (replacement, repair, etc.) and formalise the offer, if necessary, to internal and external stakeholders (sales teams, clients, etc.).
• Conduct a risk analysis before intervention.
• Carry out preventive and corrective maintenance interventions on equipment based on maintenance plans and operational ranges.
• Ensure proper functioning of equipment after intervention.
• Understand and use technical documentation (manuals, etc.).
• Perform simple commissioning of equipment.
• Determine the qualification of repair orders (billable, warranty, contract, etc.).
• Configure and calibrate equipment based on client application.
• Indicate opportunities for additional interventions in the business tool.
• Complete various documents and business tools related to operations (intervention reports, hours worked, logbooks, etc.).
• Report daily activities to management (alerts, completed tasks, etc.).
• Occasionally assist in another area (geographic, sector of activity, etc.).

Responsibilities and Autonomy:

• Be responsible for the quality and timeliness of on-site interventions.
• Ensure compliance with the workplace and tools provided (vehicle, tools, etc.).
• Know and strictly apply health and safety rules (personal protective equipment, procedures, lone working, etc.).
• Know and strictly apply the client's risk prevention plan rules.
• Know and strictly apply environmental rules (sorting, anti-contamination, etc.).
• Know and apply internal and external compliance procedures and rules.
• Respect standard times.
• Perform on-call duties as required.

Professional Knowledge:

• Qualifications: Professional Bac to Bac +2 in maintenance, mechanics or electrotechnics preferred or significant experience desired.
• Technical Skills:
• In-depth professional knowledge in technical fields (mechanical, electrical, electrotechnical, hydraulic, etc.).
• Professional knowledge of products (ranges, functionalities, etc.).
• General knowledge of health, safety and environmental rules.
• Basic knowledge of IT tools and information systems.
• Intermediate level of English (A2).
• Behavioural Skills:
• Analytical ability.
• Interpersonal skills.
• Autonomy.
• Organisational skills.
• Rigor.
• Curiosity.
• Adaptability.
• Responsiveness.