At a Glance
- Tasks: Provide technical support and training to engineers and dealers across the UK.
- Company: Join Aprolis UK, a leader in the forklift industry with a focus on people development.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a chance to lead impactful training sessions.
- Why this job: Make a real difference by supporting teams and enhancing safety in the workplace.
- Qualifications: Experience in training delivery and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it.
Values:
- Entrepreneurship
- Courage
- Respect
- Friendliness
Job Purpose:
- To provide Technical Support to Impact Depots and the Dealer Network across all Brands.
- The management of the CAT lift trucks and HC warranty systems within the distributorship.
- Primary Technical Liaison/Representative for Impact with the OEM’s.
- Roadside Tech Champion/Trainer.
- To carry out audits to Field, Workshop and Resident based Engineers.
- To ensure Impact’s Safe Systems of Work (SSOW) are adhered to.
- To support existing Training Team by delivering both Technical and Health & Safety Training to Impact Employees.
- To provide Technical Support to the Warranty Administrator.
Person Specification:
- Previous experience and ability to deliver and present training courses is highly desirable.
- Ability to communicate effectively at all levels.
- Ability to remain Impartial.
- Strong Leadership and Coaching skills.
- Willingness to travel throughout the country and stay away from home as and when required.
- Excellent IT knowledge including use of Word, Excel and PowerPoint.
- Excellent interpersonal skills at all levels.
- Excellent organisational skills, methodical with attention to detail and accuracy.
- Ability to work using own initiative and prioritise workload.
- Works well under pressure whilst adhering to deadlines.
Core Activities:
- To provide Technical Support as and when required to Impact engineers and the Dealer Network. These may be either by Phone or email and will also involve visits to customer sites (including Dealers) when required.
- Prepare and deliver Technical and H&S related training courses including any supporting handouts/training material that may be required.
- Prepare and deliver Health & Safety ‘Toolbox Talks’ covering key H&S subjects.
- To assist the Technical Team by preparing Technical Service Bulletins when necessary.
- To assist the Technical Team by preparing Health & Safety Bulletins when necessary.
- To maximise the cost effectiveness of all courses in terms of training course location and number of attendees.
- Liaise with other Manufacturer’s/Suppliers to obtain Technical Training/information as required.
- To liaise with MCFE on Technical matters/issues.
- To liaise with HC on Technical matters/issues.
- Work closely with internal HC team to identify, resolve and feedback any issues that may arise.
- To ensure that Training documentation/course evaluation information are promptly sent to the HR Dept.
- To assist with internal depot H&S/Quality audits.
- Carry out random audits on Impact’s Safe Systems of Work to ensure employees remain compliant at all times.
- Take part in business development projects as required.
- To assist the Training Team by carrying out new engineer induction training modules.
- Produce detailed technical reports when carrying out any Technical support visits.
- To attend product training on both CAT and non-CAT machines then produce lesson plans to deliver Internally and Dealer network.
- To provide technical support and training to Sales.
- The management of the CAT lift trucks and HC warranty systems within the distributorship.
Technical Support Manager - Aprolis UK in Corby employer: Aprolis
Aprolis UK is an excellent employer for Field Service Engineers, offering a dynamic work environment where you can thrive in your role while enjoying the autonomy of working independently on customer sites. With a strong focus on employee growth and development, we provide ongoing training and support to ensure you excel in diagnosing and repairing materials handling equipment. Our commitment to safety and teamwork fosters a collaborative culture, making Aprolis UK a rewarding place to build your career.
We think you need these skills to ace Technical Support Manager - Aprolis UK in Corby
Technical Support
Training Delivery
Communication Skills
Leadership Skills
Coaching Skills
IT Proficiency
Interpersonal Skills
