At a Glance
- Tasks: Provide technical support and training to engineers and dealers across the UK.
- Company: Join Aprolis UK, a leader in the forklift industry with a focus on people development.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a chance to lead impactful training sessions.
- Why this job: Make a real difference by supporting teams and enhancing safety in the workplace.
- Qualifications: Experience in training delivery and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it.
Values:
- Entrepreneurship
- Courage
- Respect
- Friendliness
Job Purpose:
- To provide Technical Support to Impact Depots and the Dealer Network across all Brands.
- The management of the CAT lift trucks and HC warranty systems within the distributorship.
- Primary Technical Liaison/Representative for Impact with the OEM’s.
- Roadside Tech Champion/Trainer.
- To carry out audits to Field, Workshop and Resident based Engineers.
- To ensure Impact’s Safe Systems of Work (SSOW) are adhered to.
- To support existing Training Team by delivering both Technical and Health & Safety Training to Impact Employees.
- To provide Technical Support to the Warranty Administrator.
Person Specification:
- Previous experience and ability to deliver and present training courses is highly desirable.
- Ability to communicate effectively at all levels.
- Ability to remain Impartial.
- Strong Leadership and Coaching skills.
- Willingness to travel throughout the country and stay away from home as and when required.
- Excellent IT knowledge including use of Word, Excel and PowerPoint.
- Excellent interpersonal skills at all levels.
- Excellent organisational skills, methodical with attention to detail and accuracy.
- Ability to work using own initiative and prioritise workload.
- Works well under pressure whilst adhering to deadlines.
Core Activities:
- To provide Technical Support as and when required to Impact engineers and the Dealer Network. These may be either by Phone or email and will also involve visits to customer sites (including Dealers) when required.
- Prepare and deliver Technical and H&S related training courses including any supporting handouts/training material that may be required.
- Prepare and deliver Health & Safety ‘Toolbox Talks’ covering key H&S subjects.
- To assist the Technical Team by preparing Technical Service Bulletins when necessary.
- To assist the Technical Team by preparing Health & Safety Bulletins when necessary.
- To maximise the cost effectiveness of all courses in terms of training course location and number of attendees.
- Liaise with other Manufacturer’s/Suppliers to obtain Technical Training/information as required.
- To liaise with MCFE on Technical matters/issues.
- To liaise with HC on Technical matters/issues.
- Work closely with internal HC team to identify, resolve and feedback any issues that may arise.
- To ensure that Training documentation/course evaluation information are promptly sent to the HR Dept.
- To assist with internal depot H&S/Quality audits.
- Carry out random audits on Impact’s Safe Systems of Work to ensure employees remain compliant at all times.
- Take part in business development projects as required.
- To assist the Training Team by carrying out new engineer induction training modules.
- Produce detailed technical reports when carrying out any Technical support visits.
- To attend product training on both CAT and non-CAT machines then produce lesson plans to deliver Internally and Dealer network.
- To provide technical support and training to Sales.
- The management of the CAT lift trucks and HC warranty systems within the distributorship.
Technical Support Manager - Aprolis UK in Corby employer: Aprolis
At Aprolis UK, we pride ourselves on fostering a supportive and dynamic work environment where our employees are empowered to grow and excel in their roles. As a Technical Support Manager, you will benefit from comprehensive training opportunities, a culture that values entrepreneurship and respect, and the chance to make a meaningful impact within the forklift industry. Our Corby location offers a collaborative atmosphere, ensuring that you are part of a team that prioritises safety and innovation while providing exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager - Aprolis UK in Corby
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Aprolis and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Aprolis and let us see your personality shine through!
We think you need these skills to ace Technical Support Manager - Aprolis UK in Corby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Aprolis.
Get Familiar with Our Brand:Before applying, take some time to learn about Aprolis and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Aprolis
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Aprolis.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Aprolis will surely appreciate.
