IT Operations Coordinator

Key Responsibilities User Support & Service Delivery Act as 2nd/3rd line onsite support for end-users, assisting the Global Service Desk Track and resolve tickets (incidents, requests, and tasks) Maintain and improve IT knowledge base and documentation Deliver high-quality support with a customer-first mindset Infrastructure & Compliance Maintain and update infrastructure documentation and CMDB data Provide local support for networking, telephony, and server infrastructure Ensure compliance with ITIL practices, technical standards, and security policies Manage local vendors (e.g. ISPs and mobile carriers) Perform out-of-hours support as agreed Projects & Coordination Act as a technical specialist in local/global IT projects (e.g., office moves, M&A) Review local IT-related invoices and manage procurement of peripherals Represent IT in governance meetings Mobile & Telephony Manage VoIP, mobile devices, and carrier contracts Handle device procurement and contract renewals with manager approval Requirements Degree or diploma in Computer Science, Electronic Engineering, or equivalent experience 5+ years in IT support or similar technical roles Strong knowledge of: Windows and Microsoft server infrastructure Network infrastructure and VoIP systems Mobile device and telephony management ITIL framework and CMDB practices Experience in a global organization preferred Excellent communication and customer service mindset Fluent in English Willingness to travel frequently #J-18808-Ljbffr