Information Technology Technician

Overview

We\\\’re seeking a proactive IT Technician to join our team on-site in Halesowen, providing critical IT support and infrastructure maintenance for our defence-sector operations. This role is central to keeping day-to-day tech running smoothly—from desktops to servers—and elevating our systems to meet evolving business and security needs.

Responsibilities

• Maintain IT operations—OS, security, apps, servers, email, laptops/desktops, hardware, and software.
• Support system improvements and business-critical IT tasks to boost productivity.
• Research, assess, and implement emerging hardware, software, and technologies.
• Act as SME for Windows, iOS, Microsoft, Adobe, Google Workspace.
• Manage cybersecurity tools, procedures, compliance, and SharePoint/Office 365 security.
• Install, configure, and support workstations, printers, phones, and mobile devices.
• Administer time & attendance and various business systems.
• Support Infor ERP and asset database management.
• Participate in IT projects—documentation, training, testing, and rollout.
• Monitor and execute software/app upgrades to ensure compliance.
• Aid cybersecurity awareness efforts and sustain Cyber Essentials+ accreditations.
• Contribute to policy development by interpreting company IT guidelines.

Skills & Qualifications

• Minimum five years\\\’ IT experience with hardware, software, and systems.
• Proven ability to liaise with third-party vendors and service providers.
• Eligibility for BPSS and SC security clearances.
• Preferred: experience in secure/manufacturing environments; ITIL v4 Foundation; project management; professional IT certifications.

Note: This role requires on-site work in Halesowen and may involve working in secure environments.