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- Tasks: Lead the development of innovative service solutions and manage a high-performing team.
- Company: Join a dynamic company focused on delivering exceptional customer experiences in the HVAC industry.
- Benefits: Enjoy competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Be at the forefront of driving revenue growth and operational excellence in a collaborative environment.
- Qualifications: Must have senior management experience in HVAC service and proven project management skills.
- Other info: Submit your CV and a cover letter detailing your relevant experience.
The predicted salary is between 48000 - 72000 £ per year.
Job title: Head of Service
As Head of Service, your responsibilities will span developing innovative service solutions, establishing a high-performing, remotely managed field service capability, and delivering exceptional customer experiences. Your commercial expertise, negotiation skills, and collaboration with senior management will be critical in developing partnerships, driving revenue growth, and ensuring operational excellence.
Responsibilities
- Attainment of monthly, annual revenue, profit margin, and growth targets.
- Develop and execute a 5-year business plan for profitable growth in service and after-sales.
- Negotiate and manage contracts with internal teams and external stakeholders to secure favourable terms for the business.
- Deliver and manage a resource of internal and external 3rd party aftersales engineers.
- Set, measure, and report on SLAs with direct and 3rd party engineers.
Requirements
- Experience in a senior management role including responsibility for management of an entire function.
- Management experience in the HVAC service and aftersales, manufacturing, and contracting environment.
- Proven success in driving change in commercial approach, margin control, operational excellence, cost reduction and labour utilisation.
- Well-developed analytical skills including budgeting, financial reporting, and management of variances.
- Proven project management skills.
If you feel that you have the skills and experience required in this advertisement to be a Head of Service , submit your CV including an outline of your experience. It is always a good idea to include a covering letter outlining your experience as a Head of Service with your application.
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Head of Service employer: Aprirose Real Estate Investment
Contact Detail:
Aprirose Real Estate Investment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service
✨Tip Number 1
Make sure to highlight your experience in managing entire functions, especially in the HVAC service and aftersales sector. This will show that you have the necessary background to lead effectively.
✨Tip Number 2
Demonstrate your commercial expertise by preparing examples of successful negotiations you've led. This can help illustrate your ability to secure favorable terms for the business.
✨Tip Number 3
Showcase your project management skills by discussing specific projects where you drove change and achieved operational excellence. This will emphasize your capability to manage resources effectively.
✨Tip Number 4
Prepare to discuss your analytical skills in budgeting and financial reporting during the interview. Being able to articulate how you've managed variances will demonstrate your financial acumen.
We think you need these skills to ace Head of Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in senior management roles, particularly in HVAC service and aftersales. Emphasize your achievements in driving revenue growth and operational excellence.
Craft a Compelling Cover Letter: In your cover letter, outline your relevant experience as a Head of Service. Discuss specific examples of how you've successfully managed contracts, driven change, and achieved business targets.
Highlight Analytical Skills: Demonstrate your well-developed analytical skills in budgeting and financial reporting. Provide examples of how you've managed variances and contributed to cost reduction in previous roles.
Showcase Project Management Experience: Include details about your project management skills. Highlight any successful projects you've led that relate to service solutions or operational improvements, showcasing your ability to deliver results.
How to prepare for a job interview at Aprirose Real Estate Investment
✨Showcase Your Leadership Experience
As a candidate for the Head of Service position, it's crucial to highlight your previous leadership roles. Be prepared to discuss specific examples where you successfully managed teams and drove operational excellence in service delivery.
✨Demonstrate Commercial Acumen
Since the role requires strong commercial expertise, come ready to discuss your experience with revenue growth and margin control. Share instances where your negotiation skills led to favorable contract terms or improved profitability.
✨Prepare for Analytical Questions
Expect questions that assess your analytical skills, particularly in budgeting and financial reporting. Be ready to explain how you've managed variances in past projects and how you plan to apply these skills in the new role.
✨Discuss Your Vision for the Future
The job involves developing a 5-year business plan, so articulate your vision for the service and after-sales sector. Discuss innovative service solutions you would implement and how you would measure success through SLAs and performance metrics.
