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For Companies At a Glance
- Tasks: Build relationships, resolve issues, and ensure a seamless customer experience.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Gain valuable experience in customer service and operations.
- Why this job: Be the key to customer happiness and smooth operations.
- Qualifications: Strong communication skills and organisational abilities required.
- Other info: Perfect for those who thrive in fast-paced environments.
The predicted salary is between 28800 - 43200 £ per year.
We\’re currently looking for a proactive Customer Support Executive to join a dynamic team supporting key customer accounts. This role focuses on relationship management, order coordination, issue resolution, and ensuring a seamless customer experience from start to finish.
This position would suit someone with strong organisational skills, an eye for detail, and the ability to communicate effectively across teams and with customers.
Key Responsibilities
- Build and maintain strong, professional relationships with assigned customer accounts.
- Resolve customer issues, including account queries and warranty-related concerns.
- Manage and maintain the Forward Load – schedule customer orders, provide quotes, and coordinate with the Commercial Manager.
- Act as the liaison between technical teams/workshops and customers to resolve technical issues efficiently.
- Provide regular updates on On-Time Delivery (OTD) performance and customer status reports.
- Ensure profitability by monitoring and maintaining gross margins for assigned accounts.
- Raise work orders (WOs) and oversee the completion and filing of work packs.
Key Skills & Competencies
- Excellent interpersonal and relationship-building abilities.
- Strong communication skills, both written and verbal.
- Highly organised with strong administrative and analytical skills.
- Comfortable working under pressure and juggling multiple priorities.
- Proactive, innovative, and enthusiastic with a self-motivated approach.
- Able to collaborate effectively with cross-functional teams.
This is a great opportunity for someone who enjoys a blend of customer service, operations, and coordination. You\’ll play a key part in ensuring customer satisfaction and supporting smooth day-to-day operations.
ACS are recruiting for aCustomer Support Executive. If you feel that you have the skills and experience required in this advertisement to be a Customer Support Executivesubmit your CV including an outline of your experience as a Customer Support Executive. It is always a good idea to include a covering letter outlining your experience as a Customer Support Executive with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Support Executiverole you desire.
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Customer Support Executive employer: Aprirose Real Estate Investment
Contact Detail:
Aprirose Real Estate Investment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially in customer support roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations or resolve issues. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple priorities in the past. This will demonstrate that you can juggle tasks just like a Customer Support Executive should!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and relationship management. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter: Don’t skip the cover letter! It’s your chance to tell us why you’re the perfect fit for the role. Share specific examples of how you've resolved customer issues or managed orders.
Show Off Your Organisational Skills: Since this role requires strong organisational skills, mention any tools or methods you use to stay organised. We love seeing how you manage multiple priorities!
Be Yourself!: Let your personality shine through in your application. We’re looking for someone proactive and enthusiastic, so don’t be afraid to show us who you are!
How to prepare for a job interview at Aprirose Real Estate Investment
✨Know Your Customer
Before the interview, research the company and its key customer accounts. Understand their products and services, and think about how you can enhance customer relationships. This will show your proactive approach and help you answer questions more effectively.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences that highlight your organisational abilities. Discuss how you've managed multiple priorities or coordinated schedules in previous roles. This will demonstrate your capability to handle the demands of the Customer Support Executive position.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since strong communication skills are crucial for this role, consider doing mock interviews with a friend or family member. Focus on explaining complex issues simply, as you would to a customer.
✨Be Proactive and Enthusiastic
During the interview, express your enthusiasm for the role and the company. Share ideas on how you could improve customer satisfaction or streamline processes. This proactive mindset will resonate well with the interviewers and show that you're genuinely interested in contributing to their team.
