Product Manager, Cloud Platform in Belfast

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The Product Manager, Cloud Platform will define and execute the roadmap for secure authentication, enterprise identity, cloud customer administration and self‑service user and license management within aPriori’s SaaS ecosystem.

Job Type: Full‑time

Location: Belfast, UK (Hybrid)

Responsibilities

• Help guide the product vision for cloud identity, authentication, and administration capabilities across the aPriori platform.
• Manage a roadmap that enhances both enterprise security and administrative usability, ensuring a seamless experience for customer administrators.
• Stay current with industry standards and protocols in identity and access management (SAML, OAuth 2.0, OpenID Connect, SCIM).
• Lead the design and delivery of secure, scalable, and user‑friendly self‑service tools for user and license management.
• Define clear use cases and workflows for customer administrators to manage access, provisioning, and entitlements efficiently.
• Partner with UX to build intuitive and accessible admin interfaces that reduce dependency on support interactions.
• Collaborate with engineering to ensure reliability, scalability, and compliance across all identity and license management services.
• Partner with aPriori Support to streamline administrative workflows, reducing support load and enabling faster customer resolution, including integration to third‑party systems (Zendesk, LearnUpon).
• Collaborate with Customer Success to ensure features align with customer onboarding and renewal processes.
• Engage directly with customer administrators to gather feedback, validate concepts, and improve usability.
• Work closely with Security, IT, and Compliance teams to ensure solutions meet enterprise and regulatory standards (SOC 2, ISO 27001, GDPR).
• Conduct discovery sessions with enterprise customers to understand their identity, access control, and license management needs.
• Translate customer insights into actionable product requirements and measurable outcomes.
• Benchmark aPriori’s administrative and self‑service capabilities against leading SaaS platforms.

Requirements

• Strong initiative to start and complete projects independently.
• Highly organized, persistent, and flexible with excellent problem‑solving skills.
• Ability to influence stakeholders without direct authority and drive decision‑making across cross‑functional teams.
• Strong verbal and written communication skills.
• Experience integrating with Okta, Azure AD, or similar identity providers.
• Familiarity with SaaS license management, RBAC, and multi‑tenant administration models.
• Knowledge of cloud infrastructure (AWS, Azure, or GCP) and modern SaaS architectures.
• Understanding of enterprise compliance frameworks (SOC 2, ISO 27001, GDPR).

Education and Experience

• Bachelor’s degree in Computer Science, Engineering, Business, or equivalent practical experience.
• 3+ years of product management experience in enterprise B2B SaaS or cloud platform products.
• Proven success managing authentication, identity management, or administrative workflows for enterprise customers.
• Strong understanding of SSO, SAML, OAuth 2.0, OpenID Connect, and SCIM standards.
• Experience working with customer‑facing teams (Support, Customer Success) and directly engaging with enterprise administrators.