At a Glance
- Tasks: Join a global team, managing customer orders and ensuring top-notch service.
- Company: Leading manufacturer known for its exceptional culture and customer care.
- Benefits: Enjoy 25 days leave, enhanced pension, shares scheme, and more perks.
- Other info: Flexible hours and great career growth opportunities await you!
- Why this job: Be part of a passionate team making a real difference in customer service.
- Qualifications: Strong customer service skills and attention to detail are essential.
The predicted salary is between 30000 - 30000 £ per year.
A specialist manufacturer with customers across the globe is looking to add to their Customer Services team.
World leaders in their range of specialist equipment, they are passionate about company culture and excellent customer service making this a fantastic organisation to join.
Info About What The Customer Services Administrator Role Entails
Due to a relocation, an opportunity has arisen in the Customer Services team.
Working with a multi-cultural team you will be liaising with customer globally inputting orders in the ERP system, replying to customers, updating them on lead times, processing shipments, arranging necessary paperwork ready and arranging with the forwarder (obtaining quotes on weight & dimensions).
35.25 hours per week, Monday to Friday with some flexibility as long as it also suits the business needs.
Essential Requirements Of The Customer Services Administrator
- Excellent customer service skills – you will really believe in customer service and care about exceptional customer care.
- Excellent attention to detail - most communications is over email so you will be crafting well written communications and liaising with international customers.
- Keen to learn with good aptitude, a proactive approach – a team player
- Willing to be in the office 4 days per week
- Good communication skills, internal and external
Desirable Requirements of the Customer Services Administrator
- International shipping / customer experience
- Import / export experience with experience with certificate of origin, working with the chamber of commerce.
Benefits
- 25 days annual leave plus bank holidays
- Pension (enhanced employer contribution up to 10.5%)
- Shares scheme - subject to T&C's
- Cycle to work
- Employee Assistance Programme
- Simply Health Cash back
- Enhanced Maternity & Paternity
- + Others
If you feel you are suitable and interested in this role, we also pay referral fees if you can suggest another suitable person that isn’t already known to us.
April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003.
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Customer Services Administrator in Slough employer: April Quest
April Quest is an exceptional employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth. Located in the United Kingdom, the company offers a competitive benefits package, including 25 days of annual leave, a pension scheme, and a shares scheme, ensuring that team members feel valued and motivated in their roles.
