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For Companies At a Glance
- Tasks: Solve technical problems for clients and support cutting-edge technology throughout its lifecycle.
- Company: Join a UK-based engineering firm specialising in high-precision positioning and navigation systems.
- Benefits: Enjoy a company card, phone, and annual profit share bonus.
- Other info: Ideal for those passionate about tech and looking to make a real impact.
- Why this job: Blend engineering skills with client interaction and travel opportunities in an innovative environment.
- Qualifications: Degree in Engineering or Maths, strong problem-solving skills, and clear communication.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity to join a UK-based engineering company that designs and manufactures high‑precision positioning and navigation systems used in industries like automotive testing, mapping and robotics.
Role Overview
The Junior Customer Support Engineer is a highly technical support role where you act as the primary problem solver for clients. You will engage throughout the product lifecycle—from pre‑sales demonstrations through hands‑on troubleshooting at the workbench and occasional on‑site support. The role blends engineering, fault‑finding, and client interaction, with the chance to travel and work on cutting‑edge technology.
Essential Requirements
- Strong maths or engineering foundation – degree in Engineering, Maths or equivalent.
- Ability to perform methodical, structured fault‑finding on complex hardware/software systems.
- Clear, professional communication and confidence to represent the company in front of clients both in‑office and on‑site.
Desirable Requirements
- Experience with similar systems in automotive, robotics, mapping or academia.
- Exposure to customer support or B2B environments.
- UK driving licence is required.
Benefits
- Company card.
- Company Phone.
- Annual profit share bonus.
No visa sponsorship available for this role.
Customer Support Engineer in Kidlington employer: April Quest
Contact Detail:
April Quest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer in Kidlington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your engineering fundamentals and be ready to showcase your problem-solving skills. We want you to shine during those interviews!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with the format. We can help you feel more confident when it’s time to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Support Engineer in Kidlington
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your engineering or maths background in your application. We want to see how your skills align with the technical aspects of the role, so don’t hold back on showcasing your problem-solving abilities!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention any relevant experience you have in customer support or working with complex systems, as it’ll help us see why you’re a great fit for our team.
Communicate Clearly: Since this role involves client interaction, it’s crucial to demonstrate your communication skills in your written application. Keep your language professional yet approachable, showing us that you can represent StudySmarter well.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at April Quest
✨Know Your Tech
Brush up on your technical knowledge related to positioning and navigation systems. Be ready to discuss how you would approach troubleshooting complex hardware and software issues, as this role demands a strong engineering foundation.
✨Practice Problem-Solving
Prepare for scenario-based questions where you might need to demonstrate your fault-finding skills. Think of examples from your past experiences where you successfully solved technical problems, and be ready to walk the interviewer through your thought process.
✨Communicate Clearly
Since you'll be representing the company in front of clients, practice articulating your thoughts clearly and professionally. Mock interviews with friends can help you refine your communication style and boost your confidence.
✨Show Enthusiasm for Travel
This role offers opportunities for travel, so express your excitement about visiting clients on-site. Share any relevant experiences you've had that showcase your adaptability and willingness to engage with customers in different environments.