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- Tasks: Join a dynamic team, liaising with global customers and processing orders.
- Company: A world-leading manufacturer passionate about customer service and company culture.
- Benefits: Enjoy 25 days leave, enhanced pension, shares scheme, and more!
- Why this job: Be part of a supportive team that values exceptional customer care.
- Qualifications: Strong customer service skills and attention to detail are essential.
- Other info: Flexible working hours and opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Low volume, high variance manufacturer with customers across the globe is looking to add to their Customer Services team. World leaders in their range of specialist equipment, they are passionate about company culture and excellent customer service making this a fantastic organisation to join.
Due to an internal promotion, an opportunity has arisen in the Customer Services team. Working with a multi-cultural team you will be liaising with customers globally, inputting orders in the ERP system, replying to customers, updating them on lead times, processing shipments, arranging necessary paperwork ready and arranging with the forwarder (obtaining quotes on weight & dimensions). 35.25 hours per week, Monday to Friday with some flexibility as long as it also suits the business needs.
Essential Requirements of the Customer Services Administrator- Excellent customer service skills – their team to really believe in customer service and care about exceptional customer care.
- Excellent attention to detail - most communications are over email so you will be crafting well written communications and liaising with international customers.
- Keen to learn with good aptitude, a proactive approach – a team player.
- Willing to be in the office 4 days per week.
- Good communication skills, internal and external.
- International shipping / customer experience.
- Import / export experience with experience with certificate of origin, working with the chamber of commerce.
- 25 days annual leave plus bank holidays.
- Pension (enhanced employer contribution up to 10.5%).
- Shares scheme - subject to T&C's.
- Cycle to work.
- Employee Assistance Programme.
- Simply Health Cash back.
- Enhanced Maternity & Paternity.
If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn’t already known to us.
Customer Services Administrator in Datchet employer: April Quest
Contact Detail:
April Quest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator in Datchet
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Services Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. Since they’re passionate about customer service, think of examples from your past experiences that showcase your skills and how you align with their ethos.
✨Tip Number 3
Practice your communication skills! Since most of the role involves liaising with international customers via email, make sure you can articulate your thoughts clearly and professionally. Maybe even do a mock interview with a friend.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you know someone else who fits the bill, refer them and earn some extra cash!
We think you need these skills to ace Customer Services Administrator in Datchet
Some tips for your application 🫡
Craft a Stellar CV: Make sure your CV is up-to-date and tailored to the Customer Services Administrator role. Highlight your customer service skills and any relevant experience, especially in international shipping or import/export.
Nail Your Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for excellent customer service and how you can contribute to our team. Keep it concise but impactful.
Show Off Your Attention to Detail: Since most of our communication is over email, it's crucial to demonstrate your attention to detail. Proofread your application materials to avoid any typos or errors that could give the wrong impression.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at April Quest
✨Know Your Customer Service Stuff
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you went above and beyond for a customer. This role is all about exceptional care, so be ready to share how you embody that.
✨Master the Details
Since attention to detail is key in this role, practice crafting clear and concise emails. You might even want to prepare a few sample communications to demonstrate your writing skills during the interview. Show them you can communicate effectively with international customers!
✨Show Your Team Spirit
This company values teamwork, so be prepared to discuss how you work well with others. Think of specific instances where you collaborated with colleagues or contributed to a team project. Highlight your proactive approach and willingness to learn from your peers.
✨Get Familiar with Shipping Processes
If you have any experience with international shipping or import/export processes, make sure to mention it. Even if you don’t, do a bit of research on these topics. Showing that you’re keen to learn about the logistics involved will impress them and demonstrate your commitment to the role.
