The Company:
A global leader in high-quality, safety-critical products is looking for someone to join the UK based sales support & customer service team with a focus on supporting customers in the China & SEA region.
What the Customer Service / Customer Support Executive – Mandarin role involves:
Following changes to its international operating model, the business is expanding its UK-based support for customers across China and Southeast Asia. Sales in China are growing rapidly with significant year-on-year growth. The volume of customer communication and day-to-day support has become too demanding to absorb within the existing team, so the business needs a dedicated UK-based person to provide customer support to the China and Southeast Asia regions in Mandarin. Working in a fast paced and regularly changing environment you will work closely with Regional Sales Managers, Customers, and internal UK departments to resolve issues and keep orders moving. Regular overseas travel is not expected; travel would be occasional at most.
Requirements of the Customer Support Executive - Mandarin
Strong Mandarin language skills - native & fluent in Mandarin. A good understanding of Chinese culture and business expectations. Strong customer service experience. Strong English communication skills and understanding of UK business culture, as much of the role involves internal stakeholder coordination. Able to work at pace, manage changing priorities and respond quickly to demanding customer sales requirements. Strong coordination and problem-solving skills.
Non-essential Requirements of the Customer Support Executive - Mandarin
Manufacturing experience is useful but not essential Experience providing excellent Customer service in an international import / export environment is nice but not essential
Benefits
Additional benefits include: Private health Health cash plan cover Non-contributory annual share allocation Enhanced Pension scheme Life Insurance (3 x annual salary and up to 6 x annual salary if you are in pension and have dependants) Annual bonus based on company performance Enhanced paternity benefits 9 day fortnight Flexible working
If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn't already known to us. April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously; our Privacy Policy can be viewed on our website.
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Customer Support Specialist in London employer: APRIL QUEST LIMITED
As a global industrial electronics manufacturer, we pride ourselves on being an excellent employer that prioritises the growth and development of our employees. Our dynamic work culture fosters collaboration and innovation, while our commitment to training and internal progression ensures that you can build a rewarding career in a fast-paced manufacturing environment. With attractive benefits such as a generous pension contribution, bonus schemes, and opportunities for professional development, joining our team as a Production Engineer means becoming part of a forward-thinking company that values your contributions and supports your ambitions.
