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- Tasks: Join a new support team focused on delivering excellent customer experiences globally.
- Company: Innovative leader in navigation and positioning systems for cutting-edge industries.
- Benefits: 27 days holiday, pension contributions, wellness initiatives, and more.
- Why this job: Travel the world while solving complex technical challenges in exciting sectors.
- Qualifications: Technical degree or equivalent experience in engineering with troubleshooting skills.
- Other info: Dynamic role with opportunities to work across diverse cultures and industries.
The predicted salary is between 36000 - 60000 £ per year.
An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for the Autonomous vehicles, Aerospace Drones, Geo Mapping and Robotics sectors.
X 2 brand new Support Engineer/ Test & Diagnosis Engineer roles as our client splits their Customer Support and a Test/QA team into 2 functions and creates a new support team, focused on the UK, Europe and Latin America markets. You will be happy to travel globally (all expenses paid), with a can-do approach and a desire to provide an excellent customer experience.
Essential Requirements:- Technical degree in engineering or equivalent experience (Electronics, Electrical, Telecommunications or Mathematics would also be good).
- Experience with technical troubleshooting & fault diagnostics for complex hardware/software/electronics.
- A methodical fault-finding approach.
- Technical support / fault finding experience within products in industry sectors such as Autonomous vehicles, Aerospace (Drones), Telecoms (antenna, aerials etc), Surveying or Robotics.
- Able to work in a customer facing environment - working under pressure, liaising with internal and external stakeholders.
- Happy to travel within the UK, Europe and Latin America sometimes at short notice.
- GNSS / Tracking & Monitoring / Georeferencing / Precision Control / Positioning / Localisation / MEMS / Inertial navigation / LIDAR / Sensor fusion type product experience.
- Experience working with automotive test houses.
- Experience working with different cultures across Asia, Latin America, Europe etc would be helpful but not essential.
- Holiday entitlement - 27 days + bank holidays.
- Pension 5% employer contributions.
- Group Income Protection Insurance Scheme.
- Death In Service Scheme.
- Electric Vehicle Scheme.
- Wellness initiatives.
- Others.
If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn't already known to us.
Senior Support Engineer in Kidlington employer: APRIL QUEST LIMITED
Contact Detail:
APRIL QUEST LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer in Kidlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can help you find opportunities that might not even be advertised yet!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their tech and how it relates to your experience. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical challenges in the past. We love hearing about your methodical approach to fault-finding and customer support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our innovative team!
We think you need these skills to ace Senior Support Engineer in Kidlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical degree and relevant experience. We want to see how your skills in troubleshooting and fault diagnostics align with the role, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Senior Support Engineer role and how your background in sectors like Autonomous vehicles or Aerospace makes you a perfect fit for us.
Showcase Your Customer-Facing Skills: Since this role involves liaising with customers and stakeholders, make sure to highlight any previous experience you have in customer support. We love candidates who can demonstrate a can-do attitude and a knack for providing excellent service!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’re always on the lookout for great talent, so get your application in today!
How to prepare for a job interview at APRIL QUEST LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to navigation and positioning systems. Be prepared to discuss your experience with troubleshooting complex hardware and software, especially in sectors like Autonomous vehicles or Aerospace.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent support under pressure. Highlight your ability to liaise with both internal and external stakeholders effectively.
✨Be Ready to Travel
As the job requires global travel, express your enthusiasm for it during the interview. Share any past experiences where you've worked in different cultures or regions, as this will show your adaptability.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your fault-finding approach. Practice articulating your methodical process for diagnosing issues, as this will demonstrate your problem-solving skills.