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- Tasks: Be the go-to problem solver for clients using advanced navigation and positioning systems.
- Company: Join a UK-based engineering company at the forefront of high-precision technology.
- Benefits: Enjoy a company card, phone, and annual profit share bonus.
- Other info: Dynamic role with opportunities for growth in a collaborative environment.
- Why this job: Work with cutting-edge tech and travel while solving real-world engineering challenges.
- Qualifications: Strong maths or engineering degree and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity to join a UK-based engineering company that designs and manufactures high-precision positioning and navigation systems used in industries like automotive testing, mapping and robotics.
A highly technical customer support position where you would be the go-to problem solver for clients using advanced navigation and positioning systems. You would be involved across the product lifecycle, from pre-sales demonstrations to hands-on troubleshooting at the workbench, and occasionally on-site with customers. The work blends engineering, fault-finding, and client interaction, with the chance to travel and work on genuinely cutting-edge tech.
Essential Requirements of a Customer Support Engineer- Strong maths or engineering foundation degree in Engineering, Maths or equivalent
- Ability to perform methodical, structured fault-finding on complex hardware/software systems
- Clear, professional communication and confidence to represent the company in front of clients both in-office and on-site.
- Experience with similar systems in automotive, robotics, mapping or academia
- Exposure to customer support or B2B environments.
- UK driving license is required
Benefits include a company card, company phone, and an annual profit share bonus.
There is no visa sponsorship available for this role. If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn't already known to us.
April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously; our Privacy Policy can be viewed on our website.
Customer Support Engineer in Jericho employer: APRIL QUEST LIMITED
Contact Detail:
APRIL QUEST LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer in Jericho
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting complex systems, brush up on your technical knowledge and think through common issues that might arise in customer support.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and potentially a referral, which always helps!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Support Engineer in Jericho
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your engineering background and any relevant experience in customer support. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Customer Support Engineer role and how your problem-solving skills can benefit us. Keep it professional but let your personality show through.
Showcase Your Communication Skills: Since this role involves client interaction, it’s crucial to demonstrate your clear and professional communication style. Whether it’s in your CV or cover letter, make sure we can see that you can represent us well in front of clients.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our team at StudySmarter!
How to prepare for a job interview at APRIL QUEST LIMITED
✨Know Your Tech
Make sure you brush up on the technical aspects of the navigation and positioning systems you'll be supporting. Familiarise yourself with common issues and solutions, as well as any recent advancements in the field. This will help you demonstrate your expertise and confidence during the interview.
✨Practice Problem-Solving
Since this role involves fault-finding on complex systems, practice articulating your thought process when troubleshooting. You might be given a hypothetical scenario during the interview, so being able to clearly explain how you would approach a problem will show your analytical skills.
✨Showcase Your Communication Skills
As a Customer Support Engineer, you'll need to communicate effectively with clients. Prepare examples of how you've successfully interacted with customers in the past, especially in technical situations. This will highlight your ability to represent the company professionally.
✨Be Ready to Discuss Your Experience
If you have experience in automotive, robotics, or mapping, be prepared to discuss it in detail. Relate your past roles to the responsibilities of this position, and don't hesitate to mention any relevant projects or achievements that showcase your skills and knowledge.