At a Glance
- Tasks: Provide top-notch customer service and support in a dynamic inbound call centre.
- Company: Join an innovative charity service making a real difference in the community.
- Benefits: Earn £16.50 per hour, plus a free DBS check and weekly payroll.
- Other info: Enjoy a supportive environment with a dedicated consultant and referral bonuses.
- Why this job: Be part of a team that empowers customers and promotes digital access to services.
- Qualifications: Enthusiastic attitude and a passion for helping others.
Apricus Resourcing are currently looking for an enthusiastic, dynamic and adaptable Full Time Customer Service Information Administration Receptionist Worker for an Innovative Charity Service for a month based in SN1 Post Code Area of Central City Swindon, who is really passionate about providing a Customer Service Information.
This role is working full time with standard hours 35 hours per week Monday - Friday 9am-5pm. The post holder will work in an inbound call centre supporting access to services, maintaining accurate records & actively promote the rights & responsibilities of service users, to further support the improvement of by assisting with the digitalisation of systems and processes.
Part of this is to deliver an evolving support service whereby it is encouraged to support customers to access information online; adopting a digital first approach. You will gain an understanding of the customers’ needs, signposting to relevant support services either inside or outside of the organisation, giving information on Services where it’s not available, escalating queries and requests for work to the relevant service area.
In return for your commitment, we are able to offer a very competitive ltd rate of pay of £16.50 per hour.
Benefits you can expect from Apricus:
- Free of charge new DBS disclosure certificate
- Dedicated Consultant permanently assigned to you with all the sector expertise required.
- Excellent efficient weekly Payroll and professional Compliance Department System, ensuring that you are accurately paid on time, every time.
- The most competitive Rates the sector can offer, allowing you to achieve earnings unlike anywhere else.
- Leading £300 Referral Bonus, for every successful referral to Apricus.
Customer Services Information Administration Worker in Swindon employer: Apricus Resourcing Ltd
Apricus Resourcing is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to customer service, our dynamic work culture fosters collaboration and innovation, while offering competitive pay and unique benefits such as a dedicated consultant and a generous referral bonus. Located in the heart of Swindon, we provide a supportive environment where you can thrive and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Information Administration Worker in Swindon
✨Tip Number 1
Get to know the company! Research Apricus Resourcing and their mission. Understanding their values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch support, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult situations with customers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Apricus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Customer Services Information Administration Worker in Swindon
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are excited about the role!
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight any relevant experience in customer service or administration, and don’t forget to mention your adaptability and dynamic approach!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Apricus Resourcing Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, like supporting customers and maintaining accurate records. This will help you demonstrate your enthusiasm and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position is all about customer service, be ready to share specific examples of how you've provided excellent service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will highlight your passion for helping others.
✨Embrace the Digital Approach
Given the emphasis on digitalisation in this role, be prepared to discuss your experience with online systems and processes. If you've helped customers access information online before, share those stories! It shows you're aligned with their 'digital first' approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
