At a Glance
- Tasks: Support residents and manage tenancy processes to ensure smooth housing services.
- Company: Join a social enterprise dedicated to making a difference in the community.
- Benefits: Weekly pay, free training, uniform, and exclusive discounts.
- Other info: Ongoing contract with potential for extension or permanent position.
- Why this job: Make a real impact by helping people secure and maintain their homes.
- Qualifications: Experience in housing management and knowledge of tenancy regulations required.
Apricus Resourcing are working with a social enterprise provider who are looking for a Tenancy Sustainment Officer for an ongoing contract role based within one of their services in Stoke. The role is based within a tenancy team that aims to support the groups wider housing services. Your role will include working towards corporate aims and targets. You will also be working to co-ordinate tenancy management and rent collection, ensuring all income is received.
Key Duties include:
- Effectively work for the efficient turnaround of void properties to ensure quick re-let: with pre-let and post let checks, ensuring repairs and replacements are completed quickly.
- You will ensure supported accommodation is available for use in line with local Key performance Indicators.
- Oversee and carry out where necessary the basic cleaning and room turnaround tasks.
- Support and empower residents to maintain cleanliness of communal and personal space in accordance with their tenancy / licence agreement.
- Ensure the properties are let to high Standards and maintained as such, monitoring properties for damage or abandonment or misuse.
- Ensure the process for Gas Safety checks is strictly adhered to and residents are aware of their obligations.
- Ensure that accommodation furnishings and Welcome Packs are available for new lets.
- Order replacement furniture. Maintain inventory and agree the condition of accommodation at the point of re-let with the new tenant and again when the tenant is leaving.
The manager is looking to hire an experienced candidate for the role. You will need specialist knowledge of the groups you’re working with. Other key experience includes:
- Knowledge and practice in housing and tenancy management in relation to statutory obligations.
- Track record in effective tenancy management, particularly voids and arrears management.
- Understanding of Housing Benefit regulations and welfare reform.
- Plans and prioritises effectively. Good time management and organisation.
- An ability to manage risk effectively.
In return the service are able to offer an ongoing contract working 37.5 hours per week. The role is initially based for the next 6-weeks with a view to extend. There is a high chance the role will be extended or turned permanent in the future.
Benefits of working via Apricus Resourcing include:
- Weekly Payroll
- Free Compliance including mandatory training & DBS
- Dedicated Consultant
- Free Uniform
- High Street Discounts
If you are interested and meet the criteria please hit apply now or contact the office directly as one of the team would be delighted to run through the finer details.
Tenancy Sustainment Officer in Stoke-on-Trent employer: Apricus Resourcing Ltd
Apricus Resourcing is an exceptional employer, offering a supportive work culture that prioritises employee development and community impact. As a Tenancy Sustainment Officer in Stoke, you will benefit from a range of perks including weekly payroll, free compliance training, and high street discounts, all while making a meaningful difference in the lives of residents. With opportunities for contract extension and potential permanent placement, this role provides a rewarding pathway for professional growth within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and tenancy management sector. You never know who might have a lead on a Tenancy Sustainment Officer role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to tenancy management and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your skills in managing voids and arrears during interviews. Be ready to share specific examples of how you've successfully handled similar situations in the past. This will demonstrate your expertise and make you a more attractive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team, so make sure you get your name in the mix!
We think you need these skills to ace Tenancy Sustainment Officer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy Sustainment Officer role. Highlight your experience in housing and tenancy management, especially around voids and arrears. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting residents and how your background aligns with our corporate aims. Keep it engaging and personal – we love a good story!
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you have with housing benefit regulations and risk management. We’re keen on candidates who can demonstrate their understanding of these areas.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Apricus Resourcing Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing and tenancy management. Understand the statutory obligations and be ready to discuss how you've effectively managed voids and arrears in the past. This will show that you're not just familiar with the role, but that you can hit the ground running.
✨Showcase Your Organisation Skills
Since time management and organisation are key for this role, prepare examples of how you've successfully prioritised tasks in previous jobs. Think about specific situations where your planning made a difference, especially in managing risks or ensuring compliance with regulations.
✨Demonstrate Empathy and Support
As a Tenancy Sustainment Officer, you'll be working closely with residents. Be ready to share experiences where you've empowered individuals or supported them in maintaining their living spaces. Highlight your ability to build rapport and trust, as this is crucial for the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, corporate aims, and how success is measured in the role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
