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- Tasks: Manage maintenance services and ensure customer satisfaction in a dynamic housing environment.
- Company: Join Apricus Resourcing, a leading provider of social supported housing services.
- Benefits: Enjoy competitive pay, fast-tracked DBS, dedicated support, and referral bonuses.
- Why this job: Be part of a team that prioritises customer experience and quality service delivery.
- Qualifications: No specific qualifications required; enthusiasm and adaptability are key!
- Other info: Full-time role with flexible opportunities for both senior and junior candidates.
The predicted salary is between 30000 - 42000 £ per year.
Apricus Resourcing are currently looking for an enthusiastic, dynamic and adaptable Senior or Junior Housing Maintenance Surveyor for a leading Social Supported Housing Service for a minimum of 3 months but ideally for longer, based in DH1 Post Code Area of Durham City Centre, who is really passionate about providing a personal managing service. This role is working full time with standard hours 37.5 hours per week Monday – Friday 9am-5pm.
For the Senior Role: You’ll provide predictable, reliable and consistent outcomes to customers, colleagues and stakeholders in the delivery of your work and through effective management of your team of Maintenance Surveyors. Supporting the management of contractors within your area of operation, you are responsible for contractor performance to our agreed standards and resolving issues or disputes arising from contractual works. You’ll provide technical expertise and drive quality through surveying that enables us to meet our standards for repairs and deliver on our customer promise.
For the Junior Role: goals and successes for all Surveyors will include:
- A proactive and commercially focused service is provided to customers, achieving our customer satisfaction levels, service standards, KPIs and most importantly delivering on our Customer Promise.
- Keeping the customer experience at the forefront of our minds at all times, acting quickly when things go wrong, taking ownership and accountability to put things right through collaborative working, clear communication and keeping accurate records.
- Standing by the work we deliver, with the knowledge that we’re prioritising the right tasks, at the right time, for the right reasons – working to our Operational plan.
- Forging strong and positive relationships with contractors and colleagues across the business, enhancing our reputation for delivering a service that strives to get things ‘right first time’ and understanding how the part we play fits into the wider organisational goals.
In return for your commitment, the hirer is able to offer a very competitive day rate of pay of between £200 per day for the Senior Role and £157.50 per day for the Junior Role. However, if you have worked in such a post at a higher rate previously you are advised to still apply and disclose that rate as the hirer is open to meeting for the right candidate.
Benefits you can expect from Apricus:
- Free of charge fast tracked DBS disclosure certificate
- Dedicated Consultant permanently assigned to you with all the sector expertise required.
- Excellent efficient weekly Payroll and professional Compliance Department System, ensuring that you are accurately paid on time, every time.
- The most competitive Rates the sector can offer, allowing you to achieve earnings unlike anywhere else.
- Leading £300 Referral Bonus, for every successful referral to Apricus.
Senior or Junior Managing Maintenance Surveyor employer: Apricus Resourcing Ltd
Contact Detail:
Apricus Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior or Junior Managing Maintenance Surveyor
✨Tip Number 1
Familiarise yourself with the specific requirements of the role by researching the key responsibilities and expectations outlined in the job description. Understanding what the hiring team values will help you tailor your approach during interviews.
✨Tip Number 2
Network with current or former employees of Apricus Resourcing to gain insights into the company culture and the specifics of the Maintenance Surveyor roles. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed projects or resolved issues in previous roles. Being able to discuss your hands-on experience with contractor management and customer satisfaction will demonstrate your capability for both Senior and Junior positions.
✨Tip Number 4
Show your passion for providing excellent customer service by preparing to discuss how you would handle challenging situations. Highlighting your proactive approach and commitment to quality will resonate well with the hiring team.
We think you need these skills to ace Senior or Junior Managing Maintenance Surveyor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing maintenance and surveying. Emphasise any previous roles where you managed teams or worked with contractors, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your ability to manage relationships with contractors. Mention specific examples of how you've successfully resolved issues in past roles.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and technical expertise in surveying. These are crucial for both the Senior and Junior roles, so make sure they stand out.
Show Enthusiasm for the Role: Express your enthusiasm for the position and the company in your application. Let them know why you're excited about the opportunity to work in social supported housing and how you can contribute to their goals.
How to prepare for a job interview at Apricus Resourcing Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of both the Senior and Junior Managing Maintenance Surveyor roles. Familiarise yourself with the key tasks, such as managing contractors and ensuring customer satisfaction, so you can discuss how your experience aligns with these requirements.
✨Showcase Your Passion
Since the role requires a passion for providing a personal managing service, be prepared to share examples from your past experiences that demonstrate your commitment to customer service and how you've gone above and beyond to meet client needs.
✨Prepare for Technical Questions
Expect technical questions related to surveying and maintenance management. Brush up on relevant regulations, standards, and best practices in the housing maintenance sector to showcase your expertise and confidence during the interview.
✨Highlight Teamwork and Communication Skills
Both roles emphasise collaboration and clear communication. Prepare examples that illustrate your ability to work effectively within a team, resolve disputes, and maintain strong relationships with colleagues and contractors.
