At a Glance
- Tasks: Provide top-notch customer service and support in a dynamic call centre environment.
- Company: Join an innovative charity service making a real difference in the community.
- Benefits: Earn £16.50 per hour, plus a free DBS check and weekly pay.
- Other info: Enjoy a supportive work culture with opportunities for personal growth.
- Why this job: Be part of a team that empowers customers and promotes digital access to services.
- Qualifications: Enthusiasm for customer service and adaptability in a fast-paced environment.
The predicted salary is between 33000 - 35000 £ per year.
Apricus Resourcing are currently looking for an enthusiastic, dynamic and adaptable Full Time Customer Service Information Administration Receptionist Worker for an Innovative Charity Service for a month based onsite in Newport Gwent, who is really passionate about providing a Customer Service Information. This role is working full time with standard hours 35 hours per week Monday - Friday 9am-5pm.
The post holder will work in an inbound call centre supporting access to services, maintaining accurate records & actively promote the rights & responsibilities of service users, to further support the improvement of by assisting with the digitalisation of systems and processes. Part of this is to deliver an evolving support service whereby it is encouraged to support customers to access information online; adopting a digital first approach.
You will gain an understanding of the customers’ needs, signposting to relevant support services either inside or outside of the organisation, giving information on Services where it’s not available, escalating queries and requests for work to the relevant service area.
In return for your commitment, we are able to offer a very competitive ltd rate of pay of £16.50 per hour.
- Free of charge new DBS disclosure certificate
- Dedicated Consultant permanently assigned to you with all the sector expertise required.
- Excellent efficient weekly Payroll and professional Compliance Department System, ensuring that you are accurately paid on time, every time.
- The most competitive Rates the sector can offer, allowing you to achieve earnings unlike anywhere else.
- Leading £300 Referral Bonus, for every successful referral to Apricus.
Customer Services Information Administration Worker in Newport employer: Apricus Resourcing Ltd
Apricus Resourcing is an excellent employer for those seeking a meaningful role in customer service within the charitable sector. Located in Newport Gwent, we foster a supportive work culture that values adaptability and enthusiasm, offering competitive pay and unique benefits such as a dedicated consultant and a referral bonus. Our commitment to employee growth and a digital-first approach ensures that you will not only contribute to our mission but also develop your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Information Administration Worker in Newport
✨Tip Number 1
Get to know the company! Research Apricus Resourcing and their mission. When you understand their values, you can tailor your conversation during interviews to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your passion for customer service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Apricus.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Information Administration Worker in Newport
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are excited about the role!
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight any relevant experience in customer service or administration, and don’t forget to mention your adaptability and dynamic approach!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Apricus.
How to prepare for a job interview at Apricus Resourcing Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, like supporting customers and maintaining accurate records. This will help you demonstrate your enthusiasm and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position is all about customer service, be ready to share specific examples of how you've successfully handled customer queries in the past. Think about times when you went above and beyond to help someone, as this will highlight your passion for providing excellent service.
✨Embrace the Digital Approach
Given the emphasis on digitalisation in this role, be prepared to discuss your experience with online systems and processes. Share any relevant skills you have in using digital tools to enhance customer service, as this will show that you can adapt to the evolving support service they’re looking for.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
