At a Glance
- Tasks: Provide top-notch customer service and support in a dynamic call centre environment.
- Company: Join an innovative charity service making a real difference in the community.
- Benefits: Earn £16.50 per hour, plus free DBS check and weekly pay.
- Other info: Great transport links and a dedicated consultant to support your journey.
- Why this job: Be part of a team that empowers customers and promotes digital access to services.
- Qualifications: Enthusiastic attitude and a passion for helping others.
The predicted salary is between 16.5 - 16.5 £ per hour.
Apricus Resourcing are currently looking for an enthusiastic, dynamic and adaptable Full Time Customer Service Information Administration Receptionist Worker for an Innovative Charity Service for a month based onsite in E1 8PX Post code area of East London / Essex with excellent transport links to site from Newham & Tower Hamlets, who is really passionate about providing a Customer Service Information.
This role is working full time with standard hours 35 hours per week Monday - Friday 9am-5pm. The post holder will work in an inbound call centre supporting access to services, maintaining accurate records & actively promote the rights & responsibilities of service users, to further support the improvement of by assisting with the digitalisation of systems and processes.
Part of this is to deliver an evolving support service whereby it is encouraged to support customers to access information online; adopting a digital first approach. You will gain an understanding of the customers’ needs, signposting to relevant support services either inside or outside of the organisation, giving information on Services where it’s not available, escalating queries and requests for work to the relevant service area.
In return for your commitment, we are able to offer a very competitive ltd rate of pay of £16.50 per hour.
- Free of charge new DBS disclosure certificate
- Dedicated Consultant permanently assigned to you with all the sector expertise required.
- Excellent efficient weekly Payroll and professional Compliance Department System, ensuring that you are accurately paid on time, every time.
- The most competitive Rates the sector can offer, allowing you to achieve earnings unlike anywhere else.
- Leading £300 Referral Bonus, for every successful referral to Apricus.
Customer Services Information Administration Worker employer: Apricus Resourcing Ltd
Apricus Resourcing is an exceptional employer that values its employees by providing a supportive and dynamic work environment in the heart of East London. With a strong focus on customer service and digital innovation, employees benefit from competitive pay, a dedicated consultant for guidance, and opportunities for professional growth within a charitable setting. The company fosters a culture of collaboration and inclusivity, making it an ideal place for those passionate about making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Information Administration Worker
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Apricus Resourcing Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Apricus Resourcing Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Information Administration Worker
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Apricus Resourcing Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Apricus Resourcing Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Apricus Resourcing Ltd!
How to prepare for a job interview at Apricus Resourcing Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
