Projects Delivery Manager (FTE or Contract) in London

Who we are

AppyWay is the industry-leading SaaS solution decarbonising cities by empowering local authorities to digitally manage their kerbside and share kerbside data with fleets and drivers. Our journey began with AppyParking+, an app born from the frustration of finding and understanding parking on the streets of London. During the app’s creation, it was clear that cities lacked shareable, machine-readable, standardised parking restriction data. So we built the UK’s largest set of standardised kerbside data, in turn discovering the untapped potential beneath everyone’s feet. Our holistic kerbside management platform provides a ‘future of mobility’ conduit between the private and public sector, ensuring standardised kerbside data can flow between local authorities and mobility operators, unlocking the barriers that hinder the adoption of intelligent mobility solutions and ultimately make the kerb work for everyone, physically, socially and commercially.

Our impressive client roster includes Local Authorities such as Edinburgh, Southwark, Lambeth, Haringey, Harrogate, Cambridgeshire, Cornwall, Dorset, Dublin and, more recently across the pond, New York City. Additionally, our apps and API are trusted by tens of thousands of drivers and fleets. We are proud to have the support of top investors, including Hyundai Motor Company, Aviva Ventures, Mastercard and Esri. To date, we have raised over £20 million in funding, allowing us to continue building something big from the ground up. We’ve won several prestigious awards over the years including more recently Best Transportation-as-a-Service Project Award from the TaaS Technology Conference as well as being ranked as a top 50 disruptive UK company in the 2019 Disruption 50 Index.

Who you are

We’re building something big, from the ground up, so this is a great chance to get on board with that and make a mark on a company that you can call your own. The Projects Delivery Manager is accountable for the successful planning, governance and execution of the organisation’s project and programme portfolio. The role ensures consistent delivery excellence, optimises delivery capability and aligns projects to strategic objectives, value/revenue realisation and customer outcomes.

Reporting to the CFO you will lead the delivery function including the Projects and GIS teams, to oversee the timely and effective delivery of internal and external projects across the business. The role includes the direct line management of the projects team and the GIS Leads. Overall management of delivery capacity against incoming project requirements via our capacity management software, keeping the system up to date, ensuring the delivery team informs the system as required and coordinating the subsequent activity via the Project team and GIS Leads. Consistently align the delivery roadmap and subsequent teams to organisational strategy and priorities. Management and mitigation of any capacity challenges to maximise revenue recognition via delivery. Oversight of project delivery progress including the management and mitigation of any risks, issues and opportunities, whilst also navigating any existing or preempted budget overruns via the applicable response. Act as senior escalation point for delivery issues. Management and delivery of any subsequent reporting to inform all of the above.

Work closely with the Commercial Team to understand the Sales pipeline for project planning purposes and to provide support as required, including contribution to RPF’s or subsequent as needed. Oversight, control and creation of project pricing and the project delivery quote processes, supporting and providing quotes when required with delivery rationals. Overall stock management and oversight ensuring up to date records are consistently kept. Manage third-party vendors and delivery partners. Define and continuously improve delivery standards, tools, and ways of working. Measurement of the outputs to demonstrate continuous improvement in project delivery time and effort. Champion best practice in Agile, Lean and traditional delivery disciplines. Continuously embed lessons learned as a result of project retrospectives. Upkeep of project delivery and best practice documentation.

In addition to the above, you’ll also manage multiple hardware and software projects from pre-sales to support delivery into Local Authorities and private technology companies, executing the highest of standards and ensuring optimal revenue recognition against targets. This will include the project management of such projects and activities, specifically including tasks such as; Create and manage project plans and timelines, scoping documents, schedules, risk and issue registers and action trackers. Work alongside the wider delivery teams to ensure optimal use of internal resources and for proactive progress reporting and issue resolution. Act as the go between for all stakeholders (including external clients and internal teams such as Sales, Product and Development) throughout the full project lifecycle. Manage risk and issue management including the identification and documentation of key project risks and defining mitigations to prevent them from becoming realised. Manage customer requirements and change requests to ensure the timely delivery of projects within budget.

Lead and manage project post mortems both internally and with our customers to establish best practices whilst continuously improving processes so that each project becomes more efficient than the last. Partner closely with the Product and Development teams to ensure cross team alignment on communication to ensure everyone is working towards a common goal. Manage supply chain where applicable including stock and sensor inventory. Work alongside the Commercial team to provide pre-sales technical and project consultancy to help win new projects and provide assistance with defining project scope, objectives, and deliverables. This also includes contributing towards the tender completion and the sales proposal process. Collate feedback and inform the business on product enhancements suggested by customers. Develop, implement and monitor key performance indicators across all aspects of the project management function as well as managing all documents, systems and processes. Deliver and ensure excellent customer service and satisfaction throughout the project lifecycle.

Requirements

What you will have

• Essential

• 8+ years’ experience in project, programme, or portfolio delivery
• 3+ years in a senior delivery leadership role (e.g. Head of Delivery, Programme Director, PMO Lead)
• Proven track record delivering complex, large-scale, multi-stream initiatives
• Experience leading delivery across multiple methodologies (Waterfall, Agile, Hybrid)
• Demonstrated ownership of budgets, forecasts, and financial performance
• Experience building and leading high-performing delivery teams

• Experience in a similar space - The kerb, mapping, gov-tech
• Experience operating at executive or board level
• Experience scaling delivery functions or PMOs
• Consulting or professional services experience

Benefits

What you would get

• Competitive salary of up to £60,000-£70,000 depending on experience
• 25 days’ holiday plus all UK bank holidays, and accrue additional days each year up to 30 total
• Hybrid flexible working (fully remote options) with one day a week in our Covent Garden office; open to applicants based anywhere in the UK
• “Work from Anywhere” for up to 2 weeks each quarter