At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for our customers.
- Company: Join Appspace, a company dedicated to enhancing work experiences globally.
- Benefits: Enjoy competitive pay, flexible schedules, remote work, and generous PTO.
- Other info: Work in a casual environment with opportunities for career advancement.
- Why this job: Be part of a team that values your growth and passion for tech.
- Qualifications: Experience in technical support and strong communication skills are essential.
The predicted salary is between 28800 - 48000 £ per year.
About Appspace
At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.
Your Role
Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be self‑motivated, patient, and able to accomplish multiple tasks at once with little supervision.
A Day in the Life of a Technical Support Engineer
- Provide first response and technical support issue resolution via chat, email, phone and remote sessions.
- Ask appropriate fact‑finding questions to clearly identify and understand the client’s issue while helping to isolate potential root cause.
- Escalate cases requiring advanced technical skill.
- Advise customers on network related requirements – including firewall ports & basic TCP/IP settings when appropriate.
- Serve as the client’s subject matter expert for the Appspace platform and app.
- Identify operational issues via retrieval and evaluation of errors and logs.
- Problem‑solve and embrace technical curiosity to research issues when needed.
- Stay organized and document all customer interactions using company CRM (Salesforce) and related tools.
What You’ll Need
- Ability to work efficiently in fast‑paced, high‑volume, multi‑tasking environments while remaining calm and poised under pressure.
- Experience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desired.
- Experience with Windows Server 2016/2019, WebServer (IIS) or Linux environments.
- Working knowledge of databases such as SQL or MySQL.
- Understanding of TCP/IP networking, DNS and proxies is a plus.
- Proficiency in Microsoft Outlook & office suite.
- Basic experience with graphic design and/or video editing suites not required, but a plus.
- Excellent written and verbal communication.
- Outgoing, helpful, and passionate about providing excellent customer service.
- Prior experience in a technical support capacity (Support Engineer, etc.) and/or software support strongly preferred.
- Bachelor’s degree or equivalent/related work experience (2‑5 years).
- Working knowledge of JIRA and Salesforce preferred.
The Perks Of Working For Appspace
For all our UK based team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage, employer paid life insurance, mental health resources, pension plan and paid maternity and parental leave program.
Additional Perks Include
- Generous PTO
- Flexible work schedules
- Remote work opportunities
- Paid company holidays
- Appspace Quiet Fridays (No non‑essential internal meetings scheduled)
- A casual dress work environment
Disclaimer
Appspace is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role. If you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process.
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industries: Software Development
Technical Support Engineer employer: Appspace
At Appspace, we pride ourselves on fostering a vibrant work culture that prioritises employee well-being and growth. As a Technical Support Engineer, you will benefit from competitive salaries, comprehensive health coverage, and generous PTO, all while enjoying the flexibility of remote work and a casual dress environment. Join us in creating better work experiences and be part of a team that values your contributions and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend tech meetups, and connect with current Appspace employees on LinkedIn. You never know who might give you a heads-up about an opening or refer you directly!
✨Tip Number 2
Prepare for your interview by brushing up on common technical support scenarios. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills. Practice makes perfect, so run through mock interviews with friends or family.
✨Tip Number 3
Show your passion for customer service! During interviews, share examples of how you've gone above and beyond to help customers in previous roles. This will highlight your commitment to providing excellent support, which is key for a Technical Support Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Appspace team and being part of our mission to create better work experiences.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience, especially in troubleshooting and customer service, so we can see how you fit into our team.
Show Off Your Skills:Don’t hold back on showcasing your technical skills! Mention any experience with Cisco devices, Windows Server, or SQL databases. We love seeing candidates who are IT savvy and ready to tackle challenges.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for creating better work experiences and how you can contribute to our culture at Appspace. Let us know why you want to join our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Appspace
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the tools and technologies mentioned in the job description. Familiarise yourself with Cisco Digital Media suite, Windows Server environments, and basic networking concepts like TCP/IP. This will help you answer technical questions confidently.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through common technical support scenarios. Consider how you would troubleshoot issues or escalate cases. Practising these scenarios can help you articulate your thought process during the interview, showcasing your problem-solving skills.
✨Show Off Your Communication Skills
As a Technical Support Engineer, clear communication is key. Practice explaining complex technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and ask clarifying questions, which will show that you can effectively engage with customers.
✨Be Ready to Discuss Your Experience
Prepare to talk about your previous roles in technical support. Highlight specific examples where you successfully resolved issues or improved processes. This will not only show your experience but also your passion for providing excellent customer service, which is crucial for this role.
