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For Companies At a Glance
- Tasks: Be a tech-savvy advisor, helping clients succeed with Appspace solutions.
- Company: Join Appspace, a leader in innovative tech solutions for businesses.
- Benefits: Enjoy flexible hours, remote work, gym allowances, and mental health resources.
- Why this job: Make a real impact by solving complex problems and building strong client relationships.
- Qualifications: Bachelor's degree in a relevant field and 5 years of customer-facing experience required.
- Other info: Experience with Microsoft apps and a passion for customer success is essential.
The predicted salary is between 43200 - 72000 £ per year.
Your Role as a Solutions Architect:
This role is for a highly experienced and passionate customer advocate who thrives in a complex technical environment. You\’ll be a strategic technical advisor to Appspace\’s key customers, ensuring their success and driving retention and growth.
A Day in the Life of a Solutions Architect:
- Client Relationship Management: Build and maintain strong, long-term relationships with key client stakeholders. Align customer business objectives with Appspace solutions to achieve customer business goals.
- Technical Consultation: Act as a trusted technical advisor by providing expert technical advice and guidance to clients. Explain complex technical concepts to non-technical users.
- Problem Resolution: Identify, diagnose, and resolve complex technical issues promptly and effectively.
- Solution Implementation: Collaborate with cross-functional teams to implement and deploy technical solutions by managing client expectations, ensuring smooth and successful deployments.
- Client Education: Conduct training sessions and workshops to enhance client knowledge and adoption of products and services.
- Performance Monitoring: Monitor system performance, identify potential issues, and implement corrective actions to improve promptly.
- Risk Mitigation: Proactively identify and mitigate potential risks to minimize service disruptions.
- Continuous Improvement: Stay up-to-date with industry trends and emerging technologies to drive innovation.
- Documentation: Actively write and maintain comprehensive documentation of customers deployments.
- Cross-Functional Collaboration: Work closely with sales, engineering, product, support and leadership teams to achieve shared objectives.
What You’ll Need:
- Education: Bachelor’s degree in Computer Science, Engineering, or a relevant field.
- Minimum of 5 years of experience in a development role, preferably in a customer-facing capacity.
- Strong technical background with a deep understanding of RESTful APIs, JSON data structures, and front-end technologies like HTML.
- Hands-on experience with Microsoft ecosystem applications like Sharepoint, O365, MS Teams, Viva Engage and APIs.
- Experience managing client projects, from requirement analysis to post-deployment support.
- Familiarity with software development and API testing tools such as Postman.
- Experience with complex SQL Database models, PowerShell scripting, Azure platform services and infrastructure tools.
- Excellent communication and interpersonal skills capable of explaining technical concepts to non-technical users.
- Proven ability to build strong relationships with clients.
- Strong problem-solving and analytical skills.
- Ability to manage multiple priorities and work under pressure.
- Proficiency with ticketing systems and CRM tools.
- A passion for customer success and a commitment to delivering exceptional service.
The Perks of Working for Appspace:
For all our team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage and mental health resources.
Additional perks include:
- Flexible work schedules
- Remote work opportunities
- A casual dress work environment
- Reduced working hours in August
- Appspace Quiet Fridays (No non-essential internal meetings scheduled)
- Gym allowance
- Training allowance
- Training days off
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Solutions Architect employer: Appspace
Contact Detail:
Appspace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect
✨Tip Number 1
Network with professionals in the tech industry, especially those who work as Solutions Architects. Attend relevant meetups or webinars to connect with potential colleagues and learn about their experiences.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as RESTful APIs and Microsoft applications. Consider building a small project that showcases your skills in these areas to demonstrate your hands-on experience.
✨Tip Number 3
Prepare for interviews by practising how to explain complex technical concepts in simple terms. This will help you showcase your communication skills, which are crucial for a Solutions Architect role.
✨Tip Number 4
Research Appspace's products and services thoroughly. Understanding their offerings will allow you to align your skills and experiences with their business objectives during discussions with the hiring team.
We think you need these skills to ace Solutions Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management, technical consultation, and problem resolution. Use specific examples that demonstrate your ability to explain complex technical concepts to non-technical users.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the role of Solutions Architect. Mention your experience with RESTful APIs, SQL databases, and any relevant tools like Postman, as well as your commitment to continuous improvement.
Showcase Your Technical Skills: When detailing your experience, emphasise your hands-on work with Microsoft ecosystem applications and your familiarity with Azure platform services. Highlight any projects where you managed client expectations and ensured successful deployments.
Prepare for Potential Interviews: Anticipate questions related to your problem-solving skills and ability to manage multiple priorities under pressure. Be ready to discuss specific instances where you've built strong relationships with clients and how you’ve contributed to their success.
How to prepare for a job interview at Appspace
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Solutions Architect. Familiarise yourself with client relationship management, technical consultation, and problem resolution. This will help you articulate how your experience aligns with the role.
✨Showcase Technical Expertise
Be prepared to discuss your technical background in detail, especially your experience with RESTful APIs, JSON, and front-end technologies. Highlight any hands-on experience with Microsoft applications and tools like Postman, as these are crucial for the position.
✨Demonstrate Communication Skills
Since you'll be explaining complex concepts to non-technical users, practice simplifying technical jargon. Use examples from your past experiences where you've successfully communicated with clients or stakeholders to ensure understanding.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client projects. Prepare scenarios where you've identified and resolved technical issues or managed client expectations during deployments.
