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For Companies At a Glance
- Tasks: Be a tech-savvy advisor, helping clients succeed with Appspace solutions.
- Company: Join Appspace, a leader in innovative tech solutions for businesses.
- Benefits: Enjoy flexible hours, remote work, gym allowances, and mental health resources.
- Why this job: Make a real impact by driving client success in a dynamic environment.
- Qualifications: Bachelor's degree and 5 years of experience in a customer-facing tech role required.
- Other info: Experience with Microsoft apps and strong problem-solving skills are essential.
The predicted salary is between 43200 - 72000 £ per year.
This role is for a highly experienced and passionate customer advocate who thrives in a complex technical environment. You will be a strategic technical advisor to Appspace's key customers, ensuring their success and driving retention and growth.
A Day in the Life of a Solutions Architect:
- Client Relationship Management: Build and maintain strong, long-term relationships with key client stakeholders. Align customer business objectives with Appspace solutions to achieve customer business goals.
- Technical Consultation: Act as a trusted technical advisor by providing expert technical advice and guidance to clients. Explain complex technical concepts to non-technical users.
- Problem Resolution: Identify, diagnose, and resolve complex technical issues promptly and effectively.
- Solution Implementation: Collaborate with cross-functional teams to implement and deploy technical solutions by managing client expectations, ensuring smooth and successful deployments.
- Client Education: Conduct training sessions and workshops to enhance client knowledge and adoption of products and services.
- Performance Monitoring: Monitor system performance, identify potential issues, and implement corrective actions to improve promptly.
- Risk Mitigation: Proactively identify and mitigate potential risks to minimize service disruptions.
- Continuous Improvement: Stay up-to-date with industry trends and emerging technologies to drive innovation.
- Documentation: Actively write and maintain comprehensive documentation of customers' deployments.
- Cross-Functional Collaboration: Work closely with sales, engineering, product, support, and leadership teams to achieve shared objectives.
What You’ll Need:
- Education: Bachelor’s degree in Computer Science, Engineering, or a relevant field.
- Minimum of 5 years of experience in a development role, preferably in a customer-facing capacity.
- Strong technical background with a deep understanding of RESTful APIs, JSON data structures, and front-end technologies like HTML.
- Hands-on experience with Microsoft ecosystem applications like SharePoint, O365, MS Teams, Viva Engage, and APIs.
- Experience managing client projects, from requirement analysis to post-deployment support.
- Familiarity with software development and API testing tools such as Postman.
- Experience with complex SQL Database models, PowerShell scripting, Azure platform services, and infrastructure tools.
- Excellent communication and interpersonal skills capable of explaining technical concepts to non-technical users.
- Proven ability to build strong relationships with clients.
- Strong problem-solving and analytical skills.
- Ability to manage multiple priorities and work under pressure.
- Proficiency with ticketing systems and CRM tools.
- A passion for customer success and a commitment to delivering exceptional service.
The Perks of Working for Appspace:
- For all our team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage and mental health resources.
- Additional perks include:
- Flexible work schedules
- Remote work opportunities
- A casual dress work environment
- Reduced working hours in August
- Appspace Quiet Fridays (No non-essential internal meetings scheduled)
- Gym allowance
- Training allowance
- Training days off
Contact Detail:
Appspace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as RESTful APIs and Microsoft applications like SharePoint and O365. Being able to discuss these tools confidently during your interview will demonstrate your technical expertise and alignment with the role.
✨Tip Number 2
Prepare examples of how you've successfully managed client relationships in the past. Highlight instances where you aligned technical solutions with business objectives, as this is a key aspect of the Solutions Architect role.
✨Tip Number 3
Showcase your problem-solving skills by discussing complex technical issues you've resolved. Be ready to explain your thought process and the steps you took to ensure client satisfaction, as this will illustrate your capability to handle challenges effectively.
✨Tip Number 4
Research Appspace's products and services thoroughly. Understanding their offerings will allow you to engage in meaningful conversations about how you can contribute to their success and drive customer retention and growth.
We think you need these skills to ace Solutions Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management, technical consultation, and problem resolution. Use specific examples that demonstrate your ability to explain complex technical concepts to non-technical users.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the role of a Solutions Architect. Mention your experience with RESTful APIs, SQL databases, and any relevant tools like Postman or Microsoft applications.
Showcase Your Problem-Solving Skills: Provide examples in your application that illustrate your strong problem-solving and analytical skills. Discuss situations where you identified and resolved complex technical issues effectively.
Highlight Continuous Improvement: Mention any initiatives you've taken to stay updated with industry trends and emerging technologies. This shows your commitment to continuous improvement and innovation, which is crucial for the role.
How to prepare for a job interview at Appspace
✨Understand the Role
Make sure you have a clear understanding of what a Solutions Architect does. Familiarise yourself with client relationship management, technical consultation, and problem resolution. This will help you articulate how your experience aligns with the role.
✨Showcase Your Technical Skills
Be prepared to discuss your technical background in detail. Highlight your experience with RESTful APIs, JSON, and front-end technologies. If you've worked with Microsoft applications or SQL databases, be ready to share specific examples.
✨Demonstrate Communication Skills
As a Solutions Architect, you'll need to explain complex concepts to non-technical users. Practice explaining technical topics in simple terms. This will show your ability to bridge the gap between technical and non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss past experiences where you identified and resolved technical issues or managed client projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
