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- Tasks: Support the sales team by managing quotes, processing orders, and providing customer service.
- Company: Join a fast-growing tech manufacturer in Bournemouth with a friendly team atmosphere.
- Benefits: Enjoy a supportive work environment, flexible hours, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Experience in administration or a related field is a plus; strong attention to detail required.
- Other info: Work in a collaborative setting with remote employees and excellent career advancement potential.
The predicted salary is between 28800 - 43200 £ per year.
Location: Bournemouth Town Centre, Dorset
Hours: 9am to 5pm, Monday – Friday
Approved Technology T/A ATGBICS is a manufacturer of optical network connectivity solutions including transceivers, Direct attach, Fibre patch and Breakout cables and NIC cards.
We are looking to recruit an inquisitive and technically minded Sales Support Administrator to join our fast-growing business. An administration background in computer hardware, engineering, aviation, manufacturing, warehousing/distribution or logistics would be beneficial.
The successful candidate will work alongside the sales team to support the sales process. This includes quoting clients, processing sales orders, supporting customer service requirements, answering the telephone, and directing calls.
We operate a friendly, supportive team of Bournemouth office-based staff with all other employees working remotely. This role offers a great opportunity for candidates who are excited by the prospect of contributing to the success and growth of our company.
The right candidate is a team player, used to using their initiative, demonstrates excellent attention to detail and an ability to work to deadlines. They possess a work ethic that supports our company mission; “to service the individual needs of our clients through flexibility, efficiency, and exemplary customer service.”
Main Responsibilities
- Preparation and management of quotations
- Order processing
- Answer and route inbound calls
- Customer Service support
- Communicate daily shipping and back-order status to customers
- Assist with customer returns
- Track inbound and outbound shipments to their destination
- Escalate courier issues as necessary
- Maintain customer record accuracy on internal systems
- Produce reports upon request
- Liaise and collaborate with other departments where required
- Warehouse work during high order volumes
Essential Skills and Competencies
- Excellent telephone manner
- Excellent analytical skills with high attention to detail
- Ability to follow detailed work instructions
- Ability to plan and prioritise your workload to meet deadlines
- Ability to multi-task
- Aptitude to retain information
- Able to work in a fast-paced environment maintaining a high level of accuracy
- Comfortable to work with IT systems and a variety of software packages including Microsoft Office
- A team player
- Comfortable working with a small team
If you would like to find out more, please contact Operations and Quality Manager, Alex Hutchins on 01202424518 or email alex.hutchins@atgbics.com
Whatever your enquiry you can be sure ensure we are on hand to respond promptly with flexible ways to contact us.
Email us
You can email us via our online contact form. Please provide as much detail as possible and we will aim to get back to you within one working day.
We are available during weekdays from 9am to 5pm. If you call outside of these hours please leave us a message and we will be in touch as soon as we can.
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Sales Support Administrator employer: Approved Technology Limited
Contact Detail:
Approved Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Get to know the company! Research Approved Technology and their products. Understanding their optical network solutions will help you stand out in conversations and show your genuine interest.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls, make sure you're comfortable with a friendly and professional tone. Role-play with a friend to get the hang of it.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or tight deadlines in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Approved Technology.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Sales Support Administrator role. Highlight any relevant background in administration, customer service, or technical fields to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining our team and how your skills align with our mission of exemplary customer service. Keep it friendly and professional!
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. A polished application shows us you care about quality and accuracy, which is exactly what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company!
How to prepare for a job interview at Approved Technology Limited
✨Know Your Stuff
Make sure you understand the products and services offered by the company, especially their optical network connectivity solutions. Familiarise yourself with terms like transceivers and fibre patch cables, as this will show your technical aptitude and genuine interest in the role.
✨Showcase Your Admin Skills
Prepare examples from your past experiences that highlight your attention to detail and ability to manage multiple tasks. Think about times when you successfully processed orders or handled customer inquiries, as these will resonate well with the interviewers.
✨Practice Your Phone Etiquette
Since you'll be answering calls and directing them, practice a friendly and professional phone manner. You might even want to do a mock call with a friend to get comfortable with handling inquiries and providing information clearly.
✨Demonstrate Team Spirit
Be ready to discuss how you work within a team. Share examples of how you've collaborated with others in previous roles, especially in fast-paced environments. This will help convey that you're a team player who can contribute positively to their supportive office culture.
