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- Tasks: Lead the vision for Product Experience across web and mobile, making complex workflows simple.
- Company: Join a growing international business with a strong design foundation.
- Benefits: Competitive salary, 26 days paid time off, and remote work assistance.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Shape the future of product experience and make a real impact on user confidence.
- Qualifications: Experience in leading UX redesigns and managing high-performing teams.
The predicted salary is between 80000 - 100000 £ per year.
We’re hiring a Head of Product Experience to own the Product Experience (PX) vision across ApprovalMax — building on a strong design foundation to drive coherence across web and mobile. Our customers manage complex, high-stakes financial workflows — and great Product Experience is how we turn that complexity into confidence. This is a permanent function leadership role focused on making complex AP workflows feel simple, intuitive, and fast. You’ll operate at the intersection of strategy and execution — setting direction while working closely with the Head of Design, Product Managers, and Solution Leads to bring it to life.
Why This Role Exists
- Strong design foundation in place, but no single owner of the overall PX strategy.
- Navigation, information architecture, and cross-product consistency need a dedicated leader to build on what the design team has established.
- Mobile improvements planned for H2 2026 — Product Experience vision must be coherent across web and mobile.
- Design team has built a strong component library and design system — this role adds the strategic layer on top.
What You’ll Do
- Define Product Experience Vision and Strategy
- Own the Product Experience vision across ApprovalMax — web and mobile.
- Establish PX principles and design standards for all product teams.
- Create a phased roadmap for platform redesign aligned with product and engineering priorities.
- Lead the Product Experience Update Programme
- Assess current UX and identify key friction points and inconsistencies.
- Drive redesign from discovery to delivery in partnership with product teams.
- Ensure alignment with the design system and evolve it where needed.
- Plan pragmatic, low-risk rollout of major PX improvements.
- Product Experience Quality Gate
- Ensure all product teams align with Product Experience standards and principles.
- Make key PX decisions and provide guidance and coaching.
- Build shared understanding of PX standards across Product and Engineering.
- AI-Assisted Product Experience Patterns
- Define PX patterns for AI-assisted workflows: contextual automation, predictive actions, smart suggestions, and user guidance.
- Establish principles around usability, trust, and explainability.
- Lead and Develop the Team
- Manage and mentor Design team and UX Research.
- Partner with Head of Product Design (who owns design craft and system).
- Build a culture of quality, iteration, and continuous improvement.
- Collaborate Cross-Functionally
- Work closely with Product, Engineering, Marketing, and PLG (product-led growth).
- Contribute to roadmap prioritisation where Product Experience changes impact delivery.
- Champion evidence-based design using research and data.
How You’ll Operate
This role works in two modes:
- Programme Leadership: Work with the Head of Design to bring strategic direction to current and future product experiences. Work with Product teams for delivery.
- Product Experience Authority: Work with the Head of Design to set Product Experience standards and principles. Quality gate across all programmes.
What We’re Looking For
Must-Have
- Led at least one full product experience or UX redesign in a SaaS environment.
- Experience with complex B2B or workflow-based products.
- Proven ability to lead and grow high-performing UX/design teams.
- Strong balance of strategic thinking and hands‑on execution.
- Solid grounding in UX research and applying insights to product decisions.
- Pragmatic collaborator across Design, Product, Engineering, and Marketing.
Nice-to-Have
- Experience in product‑led growth environments.
- Familiarity with FinTech, accounting, or approval workflows.
- Exposure to international SaaS scaling.
- Experience with AI‑assisted UX.
What Success Looks Like
Within 12 months:
- Product Experience across web and mobile feels consistent, intuitive, and modern.
- Complex workflows are significantly simpler and more guided.
- Product Experience standards are embedded across all product teams.
- The redesign is delivering measurable improvements.
- The UX team is operating at a high and consistent level.
This Role Is Not For You If
- You prefer hands‑on UI design over strategic leadership.
- You want to focus only on design craft rather than product‑wide experience strategy.
- You’re not comfortable driving alignment across multiple teams.
What we offer
- Growing international business with 10,000+ subscribers.
- Regular performance‑based compensation reviews.
- 26 days paid time off.
- 1 additional day off for your Birthday.
- Remote office assistance.
Head of Product Experience in London employer: ApprovalMax
Contact Detail:
ApprovalMax Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product Experience in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their Product Experience vision and think about how you can contribute to it. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around leading UX redesigns and collaborating across teams. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of Product Experience in London
Some tips for your application 🫡
Show Your Passion for Product Experience: When you’re writing your application, let your enthusiasm for Product Experience shine through! We want to see how you can turn complex workflows into something intuitive and user-friendly. Share examples of your past experiences that highlight your passion and expertise in this area.
Tailor Your Application: Make sure to customise your application to fit the Head of Product Experience role. Highlight your experience with SaaS products and any leadership roles you've had in UX redesigns. We love seeing how your unique background aligns with our vision at ApprovalMax!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what really matters. Use bullet points if it helps convey your skills and experiences more effectively — we want to see your strengths without wading through fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at ApprovalMax
✨Know Your PX Vision
Before the interview, make sure you have a clear understanding of what Product Experience (PX) means for ApprovalMax. Think about how you would define the PX vision and strategy, and be ready to discuss your ideas on creating coherence across web and mobile platforms.
✨Showcase Your Leadership Skills
Prepare examples of how you've led product experience or UX redesigns in the past, especially in a SaaS environment. Highlight your ability to mentor teams and drive alignment across different departments, as this role requires strong collaboration with Product, Engineering, and Marketing.
✨Understand the User Journey
Familiarise yourself with complex B2B workflows and think about how you can simplify them. Be ready to discuss specific friction points you've identified in previous roles and how you approached redesigning those experiences to enhance usability and trust.
✨Embrace Evidence-Based Design
Demonstrate your knowledge of UX research and how you've applied insights to inform product decisions. Prepare to talk about how you would champion evidence-based design at ApprovalMax, using data to support your strategies and improvements.