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- Tasks: Lead customer success initiatives and manage a team while supporting high-value clients.
- Company: Join ApprovalMax, an award-winning B2B software company transforming financial controls globally.
- Benefits: Enjoy remote work, flexible hours, performance reviews, and wellness bonuses.
- Why this job: Be part of a dynamic team in a rapidly growing company with a strong reputation.
- Qualifications: 4+ years in customer success or account management; leadership experience preferred.
- Other info: This is a full-time, permanent role with opportunities for professional development.
The predicted salary is between 43200 - 72000 £ per year.
ApprovalMax is award-winning B2B software used by businesses around the world to create robust financial controls. It streamlines the approval process for decision makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online and Oracle NetSuite to unlock powerful efficiencies for approvers and finance teams. The company is globally recognised and has won ‘Xero App Partner of the Year’ four times since 2020 in different countries. We are expanding and hiring a Customer Success Lead on a remote basis to help us grow the business.
You will be responsible for:
- Maintaining a detailed understanding of products and services, assisting customers with questions and suggesting the best features/setup for their needs
- Promoting the value of the product among customers and upsell/cross-sell editions and functionalities (drive post-sales MRR growth)
- Regular engagement with your assigned customers to gauge satisfaction, address concerns and drive further adoption
- Managing the EMEA CS team, including the customer ticketing queue. This role is a Player-Coach role so you will also manage your own portfolio of our highest-value customers for whom you will be the primary point of contact
- Providing support via Zoom calls when customers need it
- Acting as an escalation point for any customer queries in the EMEA region
- Work closely with the Sales Lead (EMEA) to grow the EMEA region
- Contributing to optimising existing team processes and actively enhancing all Customer Success initiatives
Desired Skills and Experience:
- Right to work in the United Kingdom is essential
- 4+ years of experience in account management or customer success position (revenue-driven) preferred
- 2+ years of experience managing account managers or customer success managers preferred
- B2B SaaS experience preferred
- Accounting knowledge would be preferred, but isn’t essential
- Experience in providing training preferred, but isn’t essential
This role is: Full-time and permanent.
What we offer:
- Growing international business with 10,000+ subscribers
- Regular performance-based compensation reviews
- 100% paid 10 sick leave days
- Remote work, flexible hours
- Health & Wellness program - a bonus payment, which will cover 50% up to a total of 500 Euro annually of the amount spent on the following activities: medical services (except regular health insurance), fitness, sports activities (excluding sports equipment)
- Reimbursement of co-working space
- Reimbursement of professional development courses
- Parental leave support
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Industries: Software Development and Financial Services
Customer Success Lead (EMEA) employer: ApprovalMax
Contact Detail:
ApprovalMax Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead (EMEA)
✨Tip Number 1
Familiarise yourself with ApprovalMax's products and services. Understanding how they integrate with platforms like Xero and QuickBooks Online will help you demonstrate your knowledge during interviews and show that you're ready to engage with customers effectively.
✨Tip Number 2
Highlight your experience in account management or customer success roles, especially in B2B SaaS environments. Be prepared to discuss specific examples of how you've driven revenue growth or improved customer satisfaction in previous positions.
✨Tip Number 3
Showcase your leadership skills by discussing any experience you have managing teams or mentoring others. This is crucial for the Player-Coach aspect of the role, so be ready to share how you've successfully led a team in the past.
✨Tip Number 4
Prepare to discuss your approach to customer engagement and support. Think about how you would handle customer queries and drive adoption of features, as this will be key in demonstrating your fit for the Customer Success Lead position.
We think you need these skills to ace Customer Success Lead (EMEA)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Lead position at ApprovalMax. Tailor your application to highlight relevant experience in account management and customer success.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 4+ years of experience in account management or customer success roles. Include specific examples of how you've driven revenue growth and managed teams, especially in a B2B SaaS environment.
Showcase Your Skills: Mention any experience you have with financial software or tools like Xero, QuickBooks Online, or Oracle NetSuite. Highlight your ability to engage with customers and provide training, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you're a great fit for the Customer Success Lead position. Discuss your passion for customer success and how you can contribute to the growth of ApprovalMax in the EMEA region.
How to prepare for a job interview at ApprovalMax
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of ApprovalMax and its features. Familiarise yourself with how it integrates with platforms like Xero and QuickBooks Online, as well as the benefits it offers to customers. This will help you demonstrate your knowledge and passion for the product.
✨Showcase Your Customer Success Experience
Highlight your previous experience in account management or customer success roles. Be prepared to discuss specific examples of how you've driven customer satisfaction and revenue growth. This will show that you have the skills needed to excel in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer queries. Think of scenarios where you've successfully resolved issues or improved customer engagement. This will showcase your ability to manage relationships effectively.
✨Emphasise Team Leadership Skills
Since this role involves managing a team, be ready to discuss your leadership style and experiences. Share examples of how you've motivated and guided teams in the past, and how you plan to contribute to optimising team processes at ApprovalMax.
