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- Tasks: Guide customers through onboarding and ensure they succeed with our software.
- Company: Join ApprovalMax, an award-winning B2B software company recognised globally.
- Benefits: Enjoy flexible hours, hybrid work, and a supportive team environment.
- Why this job: Make a real impact by helping businesses streamline their approval processes.
- Qualifications: 2+ years in customer management and a passion for building relationships.
- Other info: Be part of a dynamic team focused on customer success and growth.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Company Description
ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approvers and finance teams. The company is globally recognized and has won 'Xero App Partner of the Year' four times since 2020 in different countries.
Job Description
ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated, passionate team. Responsibilities include:
- Customer Onboarding and Enablement: Guide customers through the onboarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customers effectively utilize our products and services.
- Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
- Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
- Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
- Customer Development: Work closely with customers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
- Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
- Upsell and Cross-sell: Collaborate with customers to identify upsell and cross-sell opportunities, maximizing customer value and revenue potential.
- Reporting and Documentation: Maintain accurate customer data, activities, and interactions in the company's CRM system. Provide regular reports and updates on customer performance to the leadership team.
Qualifications Desired Skills and Experience:
- 2+ years of experience in customer management, account management, or similar roles in SaaS
- Strong track record of driving customer success, retention, and revenue growth
- Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
- Demonstrated problem-solving abilities and a customer-focused mindset
- Exceptional organizational skills and the ability to manage multiple projects simultaneously
- Self-motivated and proactive, with a passion for exceeding expectations
This role is: Full-time and permanent.
Additional Information
What We Offer: Flexible hours Hybrid work Health
Customer Success Manager (EMEA) in Edinburgh employer: ApprovalMax Limited
Contact Detail:
ApprovalMax Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (EMEA) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Customer Success Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research ApprovalMax and understand their products inside out. Think about how your experience aligns with their needs, especially in customer onboarding and relationship management.
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've driven customer success and retention in previous roles. Numbers speak volumes, so highlight any metrics that demonstrate your impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the ApprovalMax team. Let's get you that interview!
We think you need these skills to ace Customer Success Manager (EMEA) in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in customer management and how it aligns with what we do at ApprovalMax. This shows us you’re genuinely interested and have done your homework!
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it's driving customer success or resolving issues, we want to see how you’ve made a difference. Use specific metrics if you can – numbers speak volumes!
Be Personable: We love a good personality! When writing your application, let your unique voice shine through. Show us your passion for customer success and how you build relationships. Remember, we’re looking for someone who fits well with our team culture.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at ApprovalMax Limited
✨Know the Product Inside Out
Before your interview, make sure you understand ApprovalMax's software and how it integrates with platforms like Xero and QuickBooks. Familiarise yourself with its features and benefits, as this will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and maintained customer relationships. Highlight how you proactively engaged customers to understand their needs and how you resolved any issues they faced.
✨Be Ready to Discuss Metrics
Since performance tracking is key in this role, be prepared to talk about how you've monitored customer success metrics in previous positions. Bring specific examples of how you used data to drive improvements and identify growth opportunities.
✨Demonstrate a Collaborative Mindset
ApprovalMax values collaboration across teams, so think of instances where you've worked with sales, marketing, or product teams to enhance customer experience. Show that you're a team player who can align with various departments to achieve common goals.
