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For Companies At a Glance
- Tasks: Guide customers through onboarding and ensure they succeed with our software.
- Company: Join ApprovalMax, an award-winning B2B software company transforming approval processes globally.
- Benefits: Enjoy flexible hours, hybrid work, wellness bonuses, and reimbursement for co-working and courses.
- Why this job: Be part of a passionate team making a real impact in customer success and collaboration.
- Qualifications: 2+ years in customer management or similar roles, with strong communication and problem-solving skills.
- Other info: This is a full-time, permanent role with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Company Description
ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approvers and finance teams. The company is globally recognized and has won\’ Xero App Partner of the Year\’ four times since 2020 in different countries.
Job Description
ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated, passionate team.
Responsibilities include:
- Customer Onboarding and Enablement: Guide customers through the onboarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services.
- Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
- Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
- Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
- Customer Development: Work closely withcustomers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
- Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
- Upsell and Cross-sell: Collaborate with customers to identify upsell and cross-sell opportunities, maximizing customer value and revenue potential.
- Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company\’s CRM system. Provide regular reports and updates on customer performance to the leadership team.
Qualifications
Desired Skills and Experience:
- 2+ years of experience in customer management, account management, or similar roles in SaaS
- Strong track record of driving customer success, retention, and revenue growth
- Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
- Demonstrated problem-solving abilities and a customer-focused mindset
- Exceptional organizational skills and the ability to manage multiple projects simultaneously
- Self-motivated and proactive, with a passion for exceeding expectations
This role is:
- Full-time and permanent.
Additional Information
What We Offer:
- Flexible hours
- Hybrid work
- Health & Wellness program – a bonus payment, which will cover 50% up to a total of 500 Euro annually of the amount spent on the following activities: medical services (except regular health insurance), fitness, sports activities (excluding sports equipment)
- Reimbursement of co-working space
- Reimbursement of professional development courses.
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Customer Success Manager (EMEA) employer: ApprovalMax Limited
Contact Detail:
ApprovalMax Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (EMEA)
✨Tip Number 1
Familiarise yourself with ApprovalMax's software and its integrations, such as Xero and QuickBooks. Understanding the product inside out will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of ApprovalMax on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting your achievements in customer management will showcase your capability to excel in this position.
✨Tip Number 4
Stay updated on industry trends and challenges in the SaaS sector. Being knowledgeable about the market will allow you to engage in meaningful conversations during interviews and show that you're proactive about your professional development.
We think you need these skills to ace Customer Success Manager (EMEA)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager at ApprovalMax. Tailor your application to highlight relevant experiences that align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of experience in customer management or account management, particularly in SaaS. Use specific examples to demonstrate your success in driving customer retention and revenue growth.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal skills. Consider including examples of how you've built and maintained relationships with customers in previous roles.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you're passionate about customer success and how you can contribute to ApprovalMax's goals. Mention your problem-solving abilities and proactive approach to exceeding customer expectations.
How to prepare for a job interview at ApprovalMax Limited
✨Understand the Company and Its Products
Before the interview, take some time to research ApprovalMax and its offerings. Familiarise yourself with how their software streamlines approval processes and integrates with platforms like Xero and QuickBooks. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in customer management or account management roles, particularly in SaaS. Highlight specific examples where you've driven customer success, retention, and revenue growth. Use metrics to quantify your achievements whenever possible.
✨Demonstrate Problem-Solving Skills
As a Customer Success Manager, you'll need to address customer inquiries and resolve issues effectively. Prepare to share examples of challenges you've faced in past roles and how you approached solving them. This will showcase your problem-solving abilities and customer-focused mindset.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.
