At a Glance
- Tasks: Communicate with residents and manage updates on refurbishment projects.
- Company: Join one of the UK's largest social housing contractors.
- Benefits: Up to £33,000 salary, car allowance, yearly bonuses, and discounts.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a difference in residents' lives while working on impactful housing projects.
- Qualifications: Experience in customer service or housing sectors with strong communication skills.
The predicted salary is between 33000 - 33000 £ per year.
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors, who are currently looking for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Nottingham office.
As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.
What's in it for you?
- Basic Salary of up to £33,000 (D.O.E)
- Car Allowance
- Mileage
- Yearly bonus incentives
- Access to an online discounts portal, employee assistance program & much more!
What are we looking for?
- Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
- Strong communication and interpersonal skills, with a customer-first approach.
- Understanding of social housing projects.
- Experience working in occupied social housing environments.
Key Responsibilities:
- Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works.
- Conduct pre-start visits to explain the scope of works and answer resident queries.
- Manage complaints and resolve issues sensitively and professionally.
- Organise and attend resident meetings.
Resident Liaison Officer employer: Approach Personnel
Join a leading social housing contractor in Nottingham, where your role as a Resident Liaison Officer will be pivotal in enhancing community relations and ensuring smooth communication during refurbishment projects. With a competitive salary, car allowance, and access to a range of employee benefits including yearly bonuses and an online discounts portal, this company fosters a supportive work culture that prioritises employee growth and well-being, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and refurbishment sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews! Brush up on your communication skills and be ready to showcase your customer-first approach. We want you to demonstrate how you can handle resident queries and complaints with ease.
✨Tip Number 3
Showcase your experience! When chatting with potential employers, highlight your background in social housing and any relevant projects you've worked on. We need to see how your skills align with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way in landing that perfect job!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant roles in housing or refurbishments. We want to see how your background aligns with the Resident Liaison Officer position, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your experience makes you the perfect fit. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills:As a Resident Liaison Officer, strong communication is key. In your application, highlight examples where you've effectively communicated with residents or managed complaints. This will show us you’ve got what it takes to keep everyone informed and happy!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Approach Personnel
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing projects and refurbishment processes. Familiarise yourself with common challenges residents face during these works, so you can demonstrate your understanding and readiness to tackle them.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples from your past experiences where you've successfully managed resident queries or complaints. This will show that you can handle sensitive situations with professionalism and empathy.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with an upset resident. Think through your approach beforehand, focusing on how you would keep the lines of communication open and resolve issues effectively.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the company’s current projects or their approach to resident engagement. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
