At a Glance
- Tasks: Manage resident relationships and ensure smooth communication throughout housing projects.
- Company: Join a leading regional housing regeneration contractor with a focus on community.
- Benefits: Competitive salary, car allowance, employee discounts, and share options.
- Other info: Opportunity to support vulnerable residents and enhance community living.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service within housing regeneration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced customer service professional within the housing regeneration sector? Approach Personnel are proud to be partnered with a regional housing regeneration contractor, who are currently looking to appoint a Resident Liaison Officer on a permanent basis to oversee a project across the Wakefield area.
As a Resident Liaison Officer, you will be responsible for overseeing the full customer journey, from pre‑start visits and resident profiling through to day‑to‑day communication, complaint handling, and post‑completion aftercare.
What's in it for you?
- Competitive basic salary based on your experience.
- Car allowance.
- Access to an employee discount portal.
- Buy & sell holidays.
- Shares in the business with tenure.
What are we looking for?
- Prior experience in a customer service role in either new build housing or housing regeneration programs.
- An organised, proactive and confident individual.
- Strong communication and administration skills.
- Ideally, prior use of Microsoft Office & EasyBop.
Key Responsibilities:
- Managing resident relationships, building trust with tenants and homeowners, addressing concerns, and maintaining positive communication throughout the project.
- Handling complaints and resolving issues.
- Coordinating access to properties, arranging appointments for contractors to enter homes safely and conveniently.
- Supporting vulnerable residents, identifying residents who may need additional assistance, such as elderly tenants, disabled residents, or families with special needs.
- Monitoring customer satisfaction, gathering feedback and helping improve service delivery and resident experience.
Resident Liaison Officer in Leeds employer: Approach Personnel
Join a dynamic and supportive team at a leading regional housing regeneration contractor, where your expertise as a Resident Liaison Officer will be valued and rewarded. With a competitive salary, car allowance, and unique benefits like an employee discount portal and share options, you will thrive in a culture that prioritises employee growth and community engagement. Located in the vibrant Wakefield area, this role offers the opportunity to make a meaningful impact on residents' lives while enjoying a collaborative and inclusive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing regeneration sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their projects, especially in the Wakefield area. Show them you’re not just another candidate but someone who genuinely cares about the community and the residents you'll be liaising with.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to handle complaints and build trust with residents. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your commitment. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Resident Liaison Officer in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially within housing regeneration. We want to see how you've built relationships and handled complaints in the past, so share specific examples that showcase your skills!
Be Organised and Proactive:As a Resident Liaison Officer, being organised is key! In your application, let us know how you manage your time and tasks effectively. Share any tools or methods you use to stay on top of things – we love a proactive approach!
Communicate Clearly:Strong communication skills are a must for this role. When writing your application, keep your language clear and concise. Show us that you can convey information effectively, just like you would with residents!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Approach Personnel
✨Know Your Stuff
Make sure you brush up on your knowledge of the housing regeneration sector. Familiarise yourself with common challenges and solutions in customer service roles, especially those related to resident liaison. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Prepare examples from your past experiences where you've successfully managed resident relationships or resolved complaints. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Be Proactive and Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks and priorities. You might want to share specific tools or methods you use to stay organised, especially when coordinating access to properties or arranging appointments for contractors.
✨Empathy is Essential
Highlight your ability to support vulnerable residents. Think of instances where you've gone above and beyond to assist someone in need. Showing empathy and understanding can set you apart as a candidate who truly cares about the residents' experience.
