At a Glance
- Tasks: Carry out snagging tasks and ensure a quality customer journey in new build housing.
- Company: Join a leading regional new build housing developer with a strong reputation.
- Benefits: Earn up to £44,000, enjoy 26 days holiday, and receive a company van.
- Other info: Dynamic role with opportunities for growth and development in the housing sector.
- Why this job: Make a real difference in homeowners' lives while working on exciting new builds.
- Qualifications: Experience in new build housing and a solid background in Carpentry required.
The predicted salary is between 44000 - 44000 £ per year.
Are you an experienced Customer Care Technician with a background working within new build housing? Approach Personnel are proud to be partnered with a regional new build housing developer, who are currently looking to hire a Customer Care Technician to join them on a permanent basis to work on sites across the Birmingham area. As a Customer Care Technician, you will be responsible for carrying out snagging tasks on properties still within their warranty period and ensuring a quality customer journey along the way.
What's in it for you?
- Basic salary up to £44,000 (D.O.E)
- Access to a company van
- 26 days holiday + bank holidays
- Tools provided
What are we looking for?
- Experience in a similar role for a new build housing developer.
- Experience across multiple trades.
- Excellent customer facing experience.
- A solid background in Carpentry is necessary.
Key Responsibilities:
- Attend to defects reported within the warranty period of purchasers and clients.
- Ensure works are completed to an excellent standard.
- Liaise with homeowners and carry out effective back up cover to subcontractors.
- Be responsible for health and safety to both operative and the occupants of the property.
Customer Care Technician - New Build Housing in Birmingham employer: Approach Personnel
Join a dynamic regional new build housing developer that values its employees and fosters a supportive work culture. With competitive salaries, access to a company van, and generous holiday allowances, this role offers not just a job but a pathway for professional growth in the thriving Birmingham area. Experience a collaborative environment where your skills in customer care and carpentry are recognised and rewarded, making a meaningful impact on homeowners' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Technician - New Build Housing in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Approach Personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Approach Personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Technician - New Build Housing in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Approach Personnel:Your cover letter is your chance to shine! Tell us why you want to work at Approach Personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Approach Personnel!
How to prepare for a job interview at Approach Personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
