At a Glance
- Tasks: Manage resident relationships and ensure smooth communication throughout housing refurbishment projects.
- Company: Join a leading regional housing regeneration contractor with a focus on community.
- Benefits: Competitive salary, car allowance, employee discounts, and share options.
- Other info: Opportunity to support vulnerable residents and improve community living.
- Why this job: Make a real difference in residents' lives while enhancing your customer service skills.
- Qualifications: Experience in customer service within housing regeneration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced customer service professional within the housing regeneration sector? Approach Personnel are proud to be partnered with a regional housing regeneration contractor, who are currently looking to appoint a Resident Liaison Officer on a permanent basis to oversee a project across the Halifax area. As a Resident Liaison Officer, you will be responsible for overseeing the full customer journey, from pre-start visits and resident profiling through to day-to-day communication, complaint handling, and post-completion aftercare.
What's in it for you?
- Competitive basic salary based on your experience.
- Car allowance.
- Access to an employee discount portal.
- Buy & sell holidays.
- Shares in the business with tenure.
What are we looking for?
- Prior experience in a customer service role in either new build housing or housing regeneration programs.
- An organised, proactive and confident individual.
- Strong communication and administration skills.
- Ideally, prior use of Microsoft Office & EasyBop.
Key Responsibilities:
- Managing resident relationships, building trust with tenants and homeowners, addressing concerns, and maintaining positive communication throughout the project.
- Handling complaints and resolving issues.
- Coordinating access to properties, arranging appointments for contractors to enter homes safely and conveniently.
- Supporting vulnerable residents, identifying residents who may need additional assistance, such as elderly tenants, disabled residents, or families with special needs.
- Monitoring customer satisfaction, gathering feedback and helping improve service delivery and resident experience.
Resident Liaison Officer - Housing Refurbishments in Yorkshire employer: Approach Personnel Ltd
Join a dynamic regional housing regeneration contractor that prioritises employee well-being and professional growth. With a competitive salary, car allowance, and access to an employee discount portal, we foster a supportive work culture where your contributions are valued. Located in Halifax, this role offers the unique opportunity to make a meaningful impact on the community while enjoying benefits like buy & sell holidays and shares in the business with tenure.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Housing Refurbishments in Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing regeneration sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and housing projects. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, be sure to highlight your experience in managing resident relationships and resolving complaints. Use specific examples to demonstrate how you've made a positive impact.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Resident Liaison Officer - Housing Refurbishments in Yorkshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in customer service within housing regeneration, and don’t forget to mention any relevant skills like communication and organisation that match what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Be sure to mention specific experiences that relate to managing resident relationships and handling complaints.
Showcase Your Skills:We want to see your strong communication and administration skills in action. If you’ve used Microsoft Office or EasyBop before, make sure to include that in your application. It’s all about showing us you’ve got what it takes!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing regeneration and customer service. Familiarise yourself with the specific challenges residents face during refurbishments, as well as the tools like Microsoft Office and EasyBop that might be used in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've successfully managed resident relationships or resolved complaints in the past. This will demonstrate your ability to build trust and maintain positive interactions.
✨Be Proactive and Organised
Highlight your organisational skills by discussing how you manage multiple tasks and priorities. Share specific strategies you use to stay on top of appointments and communications, especially when coordinating access for contractors.
✨Empathy is Essential
Discuss your experience supporting vulnerable residents. Be ready to share stories that illustrate your understanding of their needs and how you've gone above and beyond to assist them. This will show that you genuinely care about improving their experience.
