Approach Personnel are recruiting on behalf of an ambitious, customer focused, 5 star housebuilder that put people and the planet at the heart of everything they do. We’re looking for a talented and enthusiastic individual Customer Inspections Manager to join there team. About The Role We are seeking an additional Customer Inspections Manager based at our clients Warrington office. This is a fixed term contract until July 2027. Aim of the role: Overseeing the management of remedial works in occupied properties, coordinating with contractors, customers, and the Customer Service Team. Ensuring compliance with KPIs, quality standards, customer service expectations, and budget constraints. Collaborating closely with the Regional Operations Director, as well as Sales and Site Teams, to uphold the Customer Journey. This is a remote role covering both active and completed New Homes sites across the North West of England. Responsibilities and Duties: * Ensuring compliance to the company Health & Safety standards and processes, NHBC Standards, building regulations and overall quality standards. * Be responsible alongside the Directors for the final quality inspection of the property before it is handed over to the customer. * Instruct and liaise with Tilia Maintenance Technicians, Sub-Contractors and monitor the progress of remedial works to ensure completion with minimal disruption to our homeowners. * Monitoring and controlling the costs of remedial works. * Understand Service Level Agreements and raise concerns to the HOCS and PD where these fall short. * Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work and professionalism. * Contribute to ensuring Tilia retains HBF 5* builder rating. * Attend NHBC resolution meetings as required. About You: * Extensive build knowledge and managing key priorities. * Extensive new build, NHQC and Customer Service experience. * You must have a real passion for quality and customer satisfaction. * Ability to meet deadlines in a timely manner. * Strong stakeholder management skills with the ability to influence at all levels. * Literate in the use of IT. * Experience of working in the Construction industry and in a similar role would be beneficial. * A full UK driving license is required for this role. Benefits package includes: * Company Pension Scheme * 26 days holiday with additional bank holidays * Life Assurance * Employee Assistance Programme Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. All applications will be dealt with in the strictest confidence
Customer Service Inspections Manager in Warrington employer: Approach Personnel Ltd
As a CSCS Labourer at our Amazon warehouse, you will be part of a dynamic team dedicated to delivering high-quality construction work in a fast-paced environment. We offer competitive pay, a supportive work culture that values safety and teamwork, and opportunities for skill development and career advancement. Join us for a rewarding experience where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Inspections Manager in Warrington
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Approach Personnel Ltd, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Customer Service Inspections Manager at Approach Personnel Ltd.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Approach Personnel Ltd
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
