At a Glance
- Tasks: Manage resident relationships and ensure smooth communication throughout housing projects.
- Company: Join a leading regional housing regeneration contractor with a focus on community.
- Benefits: Competitive salary, car allowance, employee discounts, and holiday flexibility.
- Other info: Opportunity to support vulnerable residents and enhance community living.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service within housing regeneration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced customer service professional within the housing regeneration sector? Approach Personnel are proud to be partnered with a regional housing regeneration contractor, who are currently looking to appoint a Resident Liaison Officer on a permanent basis to oversee a project across the Wakefield area. As a Resident Liaison Officer, you will be responsible for overseeing the full customer journey, from pre-start visits and resident profiling through to day-to-day communication, complaint handling, and post-completion aftercare.
What's in it for you?
- Competitive basic salary based on your experience.
- Car allowance.
- Access to an employee discount portal.
- Buy & sell holidays.
- Shares in the business with tenure.
What are we looking for?
- Prior experience in a customer service role in either new build housing or housing regeneration programs.
- An organised, proactive and confident individual.
- Strong communication and administration skills.
- Ideally, prior use of Microsoft Office & EasyBop.
Key Responsibilities:
- Managing resident relationships, building trust with tenants and homeowners, addressing concerns, and maintaining positive communication throughout the project.
- Handling complaints and resolving issues.
- Coordinating access to properties, arranging appointments for contractors to enter homes safely and conveniently.
- Supporting vulnerable residents, identifying residents who may need additional assistance, such as elderly tenants, disabled residents, or families with special needs.
- Monitoring customer satisfaction, gathering feedback and helping improve service delivery and resident experience.
Resident Liaison Officer - Housing Regeneration in Wakefield employer: Approach Personnel Ltd
Join a dynamic regional housing regeneration contractor that values its employees and fosters a supportive work culture. As a Resident Liaison Officer in Wakefield, you will enjoy competitive salaries, a car allowance, and unique benefits like a buy & sell holiday scheme and shares in the business, all while making a meaningful impact on the community by enhancing resident experiences and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Housing Regeneration in Wakefield
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Resident Liaison Officer role. You never know who might give you the inside scoop!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and housing regeneration. Think about specific examples from your past roles that demonstrate your skills in managing resident relationships and handling complaints.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Resident Liaison Officer - Housing Regeneration in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in customer service within housing regeneration, and don’t forget to mention any specific projects you've worked on that relate to the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for customer service and how you can build trust with residents, as well as your proactive approach to problem-solving.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure to demonstrate your skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with residents or handled complaints in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing regeneration and customer service. Familiarise yourself with the specific challenges faced in the Wakefield area and be ready to discuss how your experience aligns with the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Prepare examples of how you've effectively managed resident relationships or resolved complaints in the past. This will demonstrate your ability to build trust and maintain positive communication.
✨Be Proactive and Organised
Highlight your organisational skills by discussing how you manage multiple tasks and priorities. Share specific instances where your proactive approach has led to successful outcomes, especially in coordinating access for contractors or supporting vulnerable residents.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and the company. You might ask about their approach to resident feedback or how they support staff in managing challenging situations.
