At a Glance
- Tasks: Manage resident relationships and ensure smooth communication throughout housing refurbishment projects.
- Company: Join a leading regional housing regeneration contractor with a focus on community engagement.
- Benefits: Competitive salary, car allowance, employee discounts, and share options.
- Other info: Opportunity to support vulnerable residents and enhance community satisfaction.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service within housing regeneration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced customer service professional within the housing regeneration sector? Approach Personnel are proud to be partnered with a regional housing regeneration contractor, who are currently looking to appoint a Resident Liaison Officer on a permanent basis to oversee a project across the Wakefield area.
As a Resident Liaison Officer, you will be responsible for overseeing the full customer journey, from pre-start visits and resident profiling through to day-to-day communication, complaint handling, and post-completion aftercare.
What's in it for you?
- Competitive basic salary based on your experience.
- Car allowance.
- Access to an employee discount portal.
- Buy & sell holidays.
- Shares in the business with tenure.
What are we looking for?
- Prior experience in a customer service role in either new build housing or housing regeneration programs.
- An organised, proactive and confident individual.
- Strong communication and administration skills.
- Ideally, prior use of Microsoft Office & EasyBop.
Key Responsibilities:
- Managing resident relationships, building trust with tenants and homeowners, addressing concerns, and maintaining positive communication throughout the project.
- Handling complaints and resolving issues.
- Coordinating access to properties, arranging appointments for contractors to enter homes safely and conveniently.
- Supporting vulnerable residents, identifying residents who may need additional assistance, such as elderly tenants, disabled residents, or families with special needs.
- Monitoring customer satisfaction, gathering feedback and helping improve service delivery and resident experience.
Resident Liaison Officer - Housing Refurbishment in Wakefield employer: Approach Personnel Ltd
Join a dynamic regional housing regeneration contractor that values its employees and fosters a supportive work culture. As a Resident Liaison Officer in Wakefield, you will enjoy competitive salaries, a car allowance, and unique benefits like an employee discount portal and the opportunity to buy and sell holidays. With a strong focus on employee growth and community engagement, this role offers a meaningful chance to make a positive impact while advancing your career in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Housing Refurbishment in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing regeneration sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Resident Liaison Officer role.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and housing projects. We recommend using the STAR method to structure your answers, showcasing your experience in managing resident relationships and resolving complaints.
✨Tip Number 3
Showcase your communication skills! During interviews, be sure to highlight your ability to build trust with tenants and homeowners. Share specific examples of how you've handled complaints or supported vulnerable residents in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Resident Liaison Officer - Housing Refurbishment in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially within housing regeneration. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Resident Liaison Officer role and how your background makes you the perfect fit. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:As a Resident Liaison Officer, strong communication is key. In your application, highlight examples where you've successfully managed resident relationships or resolved complaints. We want to see your proactive approach in action!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing regeneration and customer service. Familiarise yourself with the specific challenges residents face during refurbishment projects, as well as the tools like Microsoft Office and EasyBop that you might be using.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've successfully managed resident relationships in the past. Think about times when you’ve resolved complaints or built trust with tenants, and be ready to share those stories.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Bring along a plan or a method you use to manage multiple tasks and appointments. This could be a simple calendar system or a more complex project management tool – just make sure it shows you can keep everything running smoothly.
✨Empathy is Essential
Highlight your ability to support vulnerable residents. Prepare to discuss how you’ve identified and assisted individuals who may need extra help. Showing that you genuinely care about improving their experience will set you apart from other candidates.
