At a Glance
- Tasks: Manage resident relationships and ensure smooth communication throughout housing refurbishment projects.
- Company: Join a leading regional housing regeneration contractor with a focus on community engagement.
- Benefits: Competitive salary, car allowance, employee discounts, and share options.
- Other info: Opportunity to support vulnerable residents and enhance community satisfaction.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service within housing regeneration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced customer service professional within the housing regeneration sector? Approach Personnel are proud to be partnered with a regional housing regeneration contractor, who are currently looking to appoint a Resident Liaison Officer on a permanent basis to oversee a project across the Wakefield area.
As a Resident Liaison Officer, you will be responsible for overseeing the full customer journey, from pre-start visits and resident profiling through to day-to-day communication, complaint handling, and post-completion aftercare.
What's in it for you?
- Competitive basic salary based on your experience.
- Car allowance.
- Access to an employee discount portal.
- Buy & sell holidays.
- Shares in the business with tenure.
What are we looking for?
- Prior experience in a customer service role in either new build housing or housing regeneration programs.
- An organised, proactive and confident individual.
- Strong communication and administration skills.
- Ideally, prior use of Microsoft Office & EasyBop.
Key Responsibilities:
- Managing resident relationships, building trust with tenants and homeowners, addressing concerns, and maintaining positive communication throughout the project.
- Handling complaints and resolving issues.
- Coordinating access to properties, arranging appointments for contractors to enter homes safely and conveniently.
- Supporting vulnerable residents, identifying residents who may need additional assistance, such as elderly tenants, disabled residents, or families with special needs.
- Monitoring customer satisfaction, gathering feedback and helping improve service delivery and resident experience.
Locations
Resident Liaison Officer - Housing Refurbishment in Wakefield, Yorkshire employer: Approach Personnel Ltd
Join a dynamic regional housing regeneration contractor that values its employees and fosters a supportive work culture. As a Resident Liaison Officer in Wakefield, you will benefit from competitive salaries, a car allowance, and unique perks like an employee discount portal and share options, all while making a meaningful impact on the community by enhancing resident experiences. With opportunities for professional growth and a commitment to employee well-being, this role offers a rewarding career path in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Housing Refurbishment in Wakefield, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing regeneration sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Be ready to discuss how your experience aligns with their needs, especially in managing resident relationships and handling complaints.
✨Tip Number 3
Showcase your communication skills! During interviews, demonstrate how you've effectively managed resident concerns in the past. Use specific examples to highlight your proactive approach and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Resident Liaison Officer - Housing Refurbishment in Wakefield, Yorkshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially within housing regeneration. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Resident Liaison Officer role and how your background makes you the perfect fit. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:As a Resident Liaison Officer, strong communication is key. In your application, highlight examples where you've successfully managed resident relationships or resolved complaints. This will show us you can handle the day-to-day interactions with ease.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing regeneration and customer service. Familiarise yourself with the specific challenges faced in the sector, especially around resident communication and complaint handling. This will show that you're not just interested in the role, but that you understand it too.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Prepare examples from your past experiences where you've successfully managed resident relationships or resolved complaints. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Be Proactive and Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks and priorities. You might want to share a time when you had to coordinate access for contractors or support vulnerable residents. This will highlight your proactive approach and ability to handle the responsibilities of the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s projects and their approach to resident engagement. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. It’s a win-win!
