Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Communicate with residents and manage updates on refurbishment projects.
- Company: Join one of the UK's largest social housing contractors.
- Benefits: Competitive salary, yearly bonuses, and access to discounts.
- Why this job: Make a difference in residents' lives while working on impactful projects.
- Qualifications: Experience in customer service within housing sectors and strong communication skills.
- Other info: Support vulnerable residents and enjoy a dynamic work environment.
The predicted salary is between 33000 - 33000 £ per year.
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors, who are currently on the lookout for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Basingstoke office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.
What's in it for you?
- Basic Salary of up to £33,000 (D.O.E)
- Mileage
- Yearly bonus incentives
- Access to an online discounts portal, employee assistance program & much more!
What are we looking for?
- Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
- Strong communication and interpersonal skills, with a customer-first approach.
- Understanding of social housing projects.
- Experience working in occupied social housing environments.
Key Responsibilities:
- Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works.
- Conduct pre-start visits to explain the scope of works and answer resident queries.
- Manage complaints and resolve issues sensitively and professionally.
- Organise and attend resident meetings, open days, and progress updates.
- Ensure residents are aware of health and safety procedures and property access needs.
- Support vulnerable residents and ensure special requirements or adjustments are considered.
IF THIS IS YOU, WHY NOT APPLY NOW!
Resident Liaison Officer in Southampton employer: Approach Personnel Ltd
Contact Detail:
Approach Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Southampton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and refurbishment sectors. Let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and social housing. Think about your past experiences and how they relate to the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Resident Liaison Officer position. We make it easy for you to showcase your skills and experience directly to employers looking for talent like yours!
We think you need these skills to ace Resident Liaison Officer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles in housing or refurbishments. We want to see how your skills match the Resident Liaison Officer position, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to the job description and show us your passion for working with residents and managing communications.
Show Off Your Communication Skills: As a Resident Liaison Officer, strong communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it’s through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing projects and refurbishment processes. Familiarise yourself with common challenges residents face during these works, so you can demonstrate your understanding and readiness to tackle them.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples from your past roles where you've successfully managed resident queries or complaints. Highlight how you kept everyone informed and engaged throughout the process.
✨Demonstrate Empathy
Be ready to discuss how you would support vulnerable residents. Think of specific instances where you've gone above and beyond to accommodate someone's needs, and be prepared to share those stories during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company's approach to resident engagement and how they handle challenges in occupied housing environments. This shows your genuine interest in the role and helps you assess if it's the right fit for you.