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- Tasks: Liaise with customers and teams to organise repairs and resolve complaints.
- Company: Award-winning new build housing developer with a strong reputation.
- Benefits: Competitive salary, generous leave, bonus potential, and career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer care.
- Qualifications: Experience in customer service, ideally in new build housing or property.
- Other info: Fast-paced environment with opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
Are you an experienced customer service professional with a background in New Build Housing? Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Sheffield office. As a Customer Care Co-ordinator, you will be responsible for liaising between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.
What's in it for you?
- Competitive basic salary dependent on experience
- Generous annual leave entitlement + bank holidays
- Bonus potential
- Potential future career growth
What are we looking for?
- Experience working in a customer services role, ideally within the new build housing or property sectors.
- Ability to provide concise and accurate written or numerical reports when required
- Confident communicator both verbally and written
- Good computer skills (especially Word and Excel)
Key Responsibilities:
- Manage all communication and administration related to Customer Care.
- Resolve validated complaints efficiently, seeking direction when necessary.
- Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
- Update and maintain defect records accurately.
- Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
- Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.
IF THIS IS YOU, WHY NOT APPLY NOW
Customer Care Coordinator - New Build Housing in Sheffield employer: Approach Personnel Ltd
Contact Detail:
Approach Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator - New Build Housing in Sheffield
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any awards they've won. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Coordinator, you'll need to be a confident communicator. Try role-playing common scenarios with a friend or family member to get comfortable with handling customer queries and complaints.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out more about the role and the team. Think about what you want to know regarding their approach to customer care in new build housing.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen on the opportunity!
We think you need these skills to ace Customer Care Coordinator - New Build Housing in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in new build housing. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Coordinator role. Be sure to mention your communication skills and any experience with managing complaints.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of new build housing and customer service best practices. Familiarise yourself with common issues in the sector, as well as the specific responsibilities of a Customer Care Coordinator. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, communication is key. Prepare examples of how you've effectively communicated with customers or resolved complaints in the past. Practise articulating your thoughts clearly and concisely, both verbally and in writing, to demonstrate your strong communication skills during the interview.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to customer care and complaints. Think about potential scenarios you might face in this role and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Demonstrate Your Organisational Skills
Since you'll be managing communications and coordinating appointments, it's important to showcase your organisational skills. Bring examples of how you've successfully managed multiple tasks or projects in the past. You could even mention any tools or software you’ve used to stay organised, especially if they relate to Word and Excel.
