At a Glance
- Tasks: Coordinate customer care for new build housing, managing communication and resolving complaints.
- Company: Join an award-winning new build housing developer with a strong reputation.
- Benefits: Earn up to £32,000, enjoy generous leave, bonuses, and career growth opportunities.
- Other info: Exciting role with potential for future career advancement.
- Why this job: Make a difference in customer experiences while working in a dynamic environment.
- Qualifications: Customer service experience, strong communication skills, and good computer proficiency required.
The predicted salary is between 28800 - 35200 £ per year.
Are you an experienced customer service professional with a background in New Build Housing? Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Norwich office.
As a Customer Care Co-ordinator, you will be responsible for liaising between customers, site teams, maintenance operatives, organising repairs and dealing with complaints.
What’s in it for you?
- Basic salary of up to 32,000 (D.O.E)
- Generous annual leave entitlement + bank holidays
- Bonus potential
- Potential future career growth
What are we looking for?
- Experience working in a customer services role, ideally within the new build housing or property sectors.
- Ability to provide concise and accurate written or numerical reports when required.
- Confident communicator both verbally and written.
- Good computer skills (especially Word and Excel).
Key Responsibilities:
- Manage all communication and administration related to Customer Care.
- Resolve validated complaints efficiently, seeking direction when necessary.
- Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
- Update and maintain defect records accurately.
- Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
- Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.
Only candidates based in the UK and eligible to work in the UK are allowed.
Customer Care Coordinator (new build housing) in Norfolk employer: Approach Personnel Ltd
At Approach Personnel Ltd, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the care home construction sector. Our team enjoys competitive salaries, comprehensive benefits including private medical care, and ample opportunities for professional growth within the thriving North West and Yorkshire regions, making it a rewarding place to advance your career.
