At a Glance
- Tasks: Liaise with customers and teams to organise repairs and resolve complaints.
- Company: Award-winning new build housing developer with a strong reputation.
- Benefits: Generous annual leave, bonus potential, and career growth opportunities.
- Other info: Great opportunity for professional development in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service, ideally in new build housing or property.
The predicted salary is between 24300 - 29700 £ per year.
Are you an experienced customer service professional with a background in New Build Housing?
Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Norwich office.
As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.
- Generous annual leave entitlement + bank holidays
- Bonus potential
- Potential future career growth
Experience working in a customer services role, ideally within the new build housing or property sectors.
- Good computer skills (especially Word and Excel)
Manage all communication and administration related to Customer Care.
- Resolve validated complaints efficiently, seeking direction when necessary.
- Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
- Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.
Customer Care Coordinator - Housing in Norfolk employer: Approach Personnel Ltd
At Approach Personnel Ltd, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the care home construction sector. Our team enjoys competitive salaries, comprehensive benefits including private medical care, and ample opportunities for professional growth within the thriving North West and Yorkshire regions, making it a rewarding place to advance your career.
