At a Glance
- Tasks: Liaise with customers and teams to organise repairs and handle complaints.
- Company: Join an award-winning new build housing developer in Norwich.
- Benefits: Earn up to £32,000, enjoy generous leave, and bonus potential.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real difference in customer care within the housing sector.
- Qualifications: Experience in customer service, strong communication, and good computer skills.
The predicted salary is between 28800 - 35200 £ per year.
Are you an experienced customer service professional with a background in New Build Housing? Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Norwich office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints. What's in it for you? * Basic salary of up to £32,000 (D.O.E) * Generous annual leave entitlement + bank holidays * Bonus potential * Potential future career growth What are we looking for? * Experience working in a customer services role, ideally within the new build housing or property sectors. * Ability to provide concise and accurate written or numerical reports when required * Confident communicator both verbally and written * Good computer skills (especially Word and Excel) Key Responsibilities: * Manage all communication and administration related to Customer Care. * Resolve validated complaints efficiently, seeking direction when necessary. * Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades. * Update and maintain defect records accurately. * Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams. * Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements. IF THIS IS YOU, WHY NOT APPLY NOW
Only candidates based in UK and eligible to work in UK are allowed
Locations
Customer Care Coordinator - New Build Housing in Norfolk, Norwich employer: Approach Personnel Ltd
At Approach Personnel Ltd, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the care home construction sector. Our team enjoys competitive salaries, comprehensive benefits including private medical care, and ample opportunities for professional growth within the thriving North West and Yorkshire regions, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator - New Build Housing in Norfolk, Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Approach Personnel Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Approach Personnel Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Approach Personnel Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Approach Personnel Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Approach Personnel Ltd!
How to prepare for a job interview at Approach Personnel Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
