At a Glance
- Tasks: Manage resident relationships and ensure smooth communication throughout housing projects.
- Company: Join a leading regional housing regeneration contractor with a focus on community.
- Benefits: Competitive salary, car allowance, employee discounts, and holiday flexibility.
- Other info: Opportunity to support vulnerable residents and enhance community living.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service within housing regeneration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced customer service professional within the housing regeneration sector? Approach Personnel are proud to be partnered with a regional housing regeneration contractor, who are currently looking to appoint a Resident Liaison Officer on a permanent basis to oversee a project across the Nottingham area. As a Resident Liaison Officer, you will be responsible for overseeing the full customer journey, from pre‑start visits and resident profiling through to day‑to‑day communication, complaint handling, and post‑completion aftercare.
What's in it for you?
- Competitive basic salary based on your experience.
- Car allowance.
- Access to an employee discount portal.
- Buy & sell holidays.
- Shares in the business with tenure.
What are we looking for?
- Prior experience in a customer service role in either new build housing or housing regeneration programs.
- An organised, proactive and confident individual.
- Strong communication and administration skills.
- Ideally, prior use of Microsoft Office & EasyBop.
Key Responsibilities:
- Managing resident relationships, building trust with tenants and homeowners, addressing concerns, and maintaining positive communication throughout the project.
- Handling complaints and resolving issues.
- Coordinating access to properties, arranging appointments for contractors to enter homes safely and conveniently.
- Supporting vulnerable residents, identifying residents who may need additional assistance, such as elderly tenants, disabled residents, or families with special needs.
- Monitoring customer satisfaction, gathering feedback and helping improve service delivery and resident experience.
Resident Liaison Officer - Social Housing in Mansfield employer: Approach Personnel Ltd
Join a forward-thinking regional housing regeneration contractor that values its employees and fosters a supportive work culture. With competitive salaries, a car allowance, and unique benefits like an employee discount portal and share options, this role as a Resident Liaison Officer in Nottingham offers not just a job, but a pathway for personal and professional growth in the rewarding field of social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Social Housing in Mansfield
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing regeneration sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and housing. Think about your past experiences and how they relate to the role of a Resident Liaison Officer. We want you to shine!
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and confident when discussing how you've handled complaints or built relationships with residents in the past. This is your chance to demonstrate your expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Resident Liaison Officer - Social Housing in Mansfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects your experience in customer service, especially within housing regeneration. Highlight specific roles and responsibilities that align with the Resident Liaison Officer position to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills can help improve resident experiences. Be genuine and let your personality come through!
Showcase Your Communication Skills:As a Resident Liaison Officer, strong communication is key. In your application, give examples of how you've effectively managed relationships and resolved complaints in previous roles. We want to see your proactive approach!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the housing regeneration sector. Understand the key challenges and trends in social housing, as well as the specific responsibilities of a Resident Liaison Officer. This will show that you're not just interested in the role, but that you’re genuinely invested in making a difference.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Prepare examples from your past experiences where you've successfully managed resident relationships or resolved complaints. Be ready to demonstrate how you can build trust and maintain positive communication with tenants and homeowners.
✨Be Proactive and Organised
Highlight your organisational skills during the interview. Discuss how you manage your time effectively and prioritise tasks, especially when coordinating access for contractors or supporting vulnerable residents. Use specific examples to illustrate your proactive approach to problem-solving.
✨Prepare Questions
Don’t forget to prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and the company. You might want to ask about their approach to resident feedback or how they support their staff in managing challenging situations. It’s a great way to engage and leave a lasting impression!
