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- Tasks: Communicate with residents and manage updates on refurbishment projects.
- Company: Join one of the UK's largest social housing contractors.
- Benefits: Competitive salary, yearly bonuses, and access to discounts.
- Why this job: Make a difference in residents' lives while enhancing your customer service skills.
- Qualifications: Experience in customer service or housing sectors with strong communication skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 33000 - 33000 £ per year.
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors, who are currently on the lookout for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leicester office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.
What's in it for you?
- Basic Salary of up to £33,000 (D.O.E)
- Mileage
- Yearly bonus incentives
- Access to an online discounts portal, employee assistance program & much more!
What are we looking for?
- Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
- Strong communication and interpersonal skills, with a customer-first approach.
- Understanding of social housing projects.
- Experience working in occupied social housing environments.
Key Responsibilities:
- Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works.
- Conduct pre-start visits to explain the scope of works and answer resident queries.
- Manage complaints and resolve issues sensitively and professionally.
- Organise and attend resident meetings, open days, and progress updates.
- Ensure residents are aware of health and safety procedures and property access needs.
- Support vulnerable residents and ensure special requirements or adjustments are considered.
IF THIS IS YOU, WHY NOT APPLY NOW!
Resident Liaison Officer in Loughborough employer: Approach Personnel Ltd
Contact Detail:
Approach Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Loughborough
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and refurbishment sectors. You never know who might have a lead on a Resident Liaison Officer role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and social housing. We recommend using the STAR method to structure your answers, showcasing your experience and problem-solving skills.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise. Remember, as a Resident Liaison Officer, you'll need to demonstrate how you can effectively communicate with residents and project teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won’t find anywhere else.
We think you need these skills to ace Resident Liaison Officer in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles in housing or refurbishments. We want to see how your background aligns with the Resident Liaison Officer position, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your communication skills can benefit our residents. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled complaints or resolved issues in the past. We’re looking for someone who can manage sensitive situations with ease, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing projects and refurbishment processes. Familiarise yourself with common challenges residents face during these works, so you can demonstrate your understanding and readiness to tackle them.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples from your past experiences where you successfully managed resident queries or complaints. This will show that you have the interpersonal skills needed for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a complaint from a resident. Think through your approach beforehand, focusing on empathy and professionalism, as these are crucial in this role.
✨Highlight Your Customer-First Approach
During the interview, emphasise your commitment to putting residents first. Share specific instances where you went above and beyond to ensure resident satisfaction, as this aligns perfectly with the job's requirements.