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- Tasks: Oversee communication between residents and project teams during refurbishment projects.
- Company: Join one of the UK's largest social housing contractors.
- Benefits: Yearly bonuses, online discounts, and employee assistance programmes.
- Why this job: Make a real difference in residents' lives while working on impactful projects.
- Qualifications: Experience in customer service or as a Resident Liaison Officer in housing.
- Other info: Dynamic role with opportunities for professional growth in social housing.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors, who are currently on the lookout for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leicester office.
As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.
- Yearly bonus incentives
- Access to an online discounts portal, employee assistance program & much more!
Experience required:
- Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
- Understanding of social housing projects.
- Experience working in occupied social housing environments.
- Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works.
- Manage complaints and resolve issues sensitively and professionally.
Liaison Officer (Permanent) in Leicester employer: Approach Personnel Ltd
Contact Detail:
Approach Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liaison Officer (Permanent) in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and refurbishment sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think about how you’ve handled complaints or tricky situations in the past. We want you to showcase your ability to manage issues sensitively and professionally!
✨Tip Number 3
Don’t forget to research the company! Understanding their approach to social housing projects will give you an edge. We’re all about showing genuine interest, so let them know you’re keen on their mission and values.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, we’re always looking for passionate individuals like you to join our team in making a difference in the housing sector.
We think you need these skills to ace Liaison Officer (Permanent) in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant work in housing or refurbishments. We want to see how your background aligns with the role of a Resident Liaison Officer, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about social housing and how your skills can benefit our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: As a Liaison Officer, communication is key. In your application, highlight examples where you've effectively managed resident communications or resolved complaints. This will show us you’ve got what it takes to keep everyone informed and happy!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing projects and refurbishment works. Familiarise yourself with common challenges faced in occupied environments, as well as the best practices for communication with residents. This will show that you're not just experienced, but also genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed complaints or resolved issues. Think about specific situations where your communication skills made a difference. This will help demonstrate your ability to handle sensitive situations professionally.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication, which is key for a Liaison Officer role.
✨Ask Insightful Questions
Prepare some questions to ask at the end of the interview. Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.